PDS Center is listed under Pet Stores.
PDS Center (pdscenter.com) has 2,458 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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customer
NOT ACCEPTABLE. Where is my letter?
Response from PDS CenterMay 24, 2019
Sorry for the delay, this is 100% on us. We switched staff and didn't realize the ball was being dropped for the hard copy shipments. We are taking control and getting everything backlogged caught up asap.
Presley
It’s so hard to give a good review when you can not receive any customer service when needed. I order my paperwork, an ID, and vest on the first and it’s the 22nd. I still have not received the product I paid for which says 5-7 business days or an email response from customer service. If I do not receive a response from this company in a couple days regarding my issue, I will be making a claim with my bank for my money back. All I’m looking for is a customer service response to help find my merchandise I paid extra for. Will update review if there are any changes.
Response from PDS CenterMay 24, 2019
Sorry for the delay, this is 100% on us. We switched staff and didn't realize the ball was being dropped for the hard copy shipments. We are taking control and getting everything backlogged caught up asap.
Reese
Fast, Easy and it does not expire!
OA
Fast and easy
Sara V.
Writing another review because this company cant seem to call me back....EVER. they only give you a number for a call center and they cant do anything to help. I ordered my dogs id and hard letter copies on April 20th and I STILL dont have any of it...all they're capable of doing is emailing you the letters. Extremely disappointed. I want a refund but guess what, I CANT EVEN TALK TO SOMEONE TO HELP WITH THAT. Do yourself a favor, pick a different company.
Vic
They review the claim quickly enough and take your money quickly too, but don’t expect to get your service animal card. I’ve been waiting almost two months. Also the vests are huge and bulky. They run larger not smaller. I have a very large useless vest for my chihuahua that is non-refundable and very expensive. Good luck finding someone to return your call as calls go to a call center and emails go to the North Pole probably. At least Santa probably responds more often. Find another business. This place is bad.
Response from PDS CenterMay 24, 2019
Sorry for the delay, this is 100% on us. We switched staff and didn't realize the ball was being dropped for the hard copy shipments. We are taking control and getting everything backlogged caught up asap.
Ayesha M.
The number you call is a 3rd party service. You can’t speak to anyone at the company. If you notice they don’t give their name when answering. I asked for a refund and the receptionist told me to dispute it with my bank. DO NOT GIVE THESE PEOPLE YOUR MONET I was very excited to use this company based on the reviews. I’d like to start out by saying in the beginning(before purchase) the were very communicative. However, once I purchased they stopped responding to emails. I ordered May3rd and have yet to receive the ID card and hard copies. I’m starting to question the legitimacy of it all. The company responded and said things would be sent out. However, over a month later there has still been 0 resolution
Response from PDS CenterMay 24, 2019
Sorry for the delay, this is 100% on us. We switched staff and didn't realize the ball was being dropped for the hard copy shipments. We are taking control and getting everything backlogged caught up asap.
Nick W.
Everything I asked for and more! Legit.
