PDS CenterReviews of pdscenter.com

Scam, letter did not go through PetScreener. They provide fake phone numbers from their clinicists, no physical address and no email. Unreachable for verification and unreachable for refund. AVOID

It doesn't work, as you can see: "The documentation you submitted is nearly identical to several other documents that can be purchased online, based on only a self-reported questionnaire and/or a short interview. So, your letter from this healthcare provider/website does not reliably establish the disability and/or disability-need requiring an animal this upcoming year. To continue, please choose one of these options:"

A fraudulent company! Know your laws and rights.

The website promises to deliver your letter within 30 mins and that never happens. I waited a week for my 1st letter. Then when I tried to reach out for updates they do not respond or answer any calls. I then made a second order for a family member and they put my information or their letter and have yet to resolve the issue or email me back. Communication is awful.

PDS Center was originally recommended to me by a close friend in 2021. I have been using their services for a few years; I am truly so glad and thankful! The process is easy to navigate, the service is always fast, and I feel seen and validated. The letters are very detailed and signed by licensed professionals. This is definitely a need for me since I plan to keep up with my own mental health/ wellbeing treatment. Thank you PDS for making mine and my pet's life better!

Poor assistance, more than a month to correct a document that they send it with the wrong information.

First they took longer than 12 hours. I emailed and called, left a voicemail and nobody ever got back to me. When I finally received my letter for 3 dogs, it was only one letter and the pronouns on my letter are currently wrong. I paid $300 and we’re now going on day 2 and nobody is responding back to me to fix my letter.

Not happy at all this time around. The online form that I had to fill out for our new dog did not go thru no matter what I tried. 27 attempts later, it still tells me it didn’t work and to try again later… Our lease renewal is due and I tried to contact PDS Center twice via email, twice via chat and once thru phone. No luck getting to talk to a person over 3 days. I even bought two separate items, one whole new registration, even though I was already in the system and one renewal to try to get the form to go thru. Now I had to go to a different website to get a PDS letter with a new company. Because I know the card that I also ordered with PDS Center would not have the right pet info on it. I’m super stressed and disappointed. I’m going to ask for a full refund, since I had to pay double with PDS Center to try to get somewhere , and then again with another company. This is not ok, especially for people who struggle already. Guys don’t make our life even harder, PLEASE!!!