PayRangeReviews of payrange.com

I have to restart my phone almost every time I use it because it won't connect to the server. Going back to quarters.

Don't use these clowns .They offer free 2 uses yet only gave 1..These reps went to dufusville training..When u offer up to 5 dollars free y honor it I wanted refund so they took my free use ..Dufus theives

Since purchasing the devices, there's been one hidden fee and sneak charge after another. The sales just want to close the loop and then leave you high and dry. The support team, while much more helpful than sales, is powerless. The support documentation for trying to set it up on your own is all over the place, inconsistent and confusing. I do recommend having someone guide you through the setup if you're going to use it otherwise you'll probably get screwed in another way. I have yet to make any money, in fact, payrange thinks I owe them money(!!), even though we've had multiple users use the machines over the past week. What's more, I had to go back and re-setup a machine because one was not working for tenants even though we did a test wash. They also told me multiple times that the free wash offer was off for new users, but it continues to be on and I am the one who is penalized for these mistakes. Would never recommend this company, there's gotta be another solution available!

I have used the system for years. It is great. PayRange does not fix the machines your vendor does I had one problem with PayRange charged me twice reported it was refunded in 2 days. It is so convenient. Love it. This is a large complex .

The worst app and customer service EVER. Four times in last few months, PR has 'added funds' that I didn't authorize. Last incident four days ago -- $125! When you're on a fixed income and it's end of month, it's a nightmare to wait 3-5 business days for a refund. Customer service will not tell me how to add my email address to my account, so it takes forever to reach them for help.

It overcharges For a transaction fee for instance an actual load charge is $1.75 but the pay range will take 2.0 - 2.25 which means 77.77 -87% percent of the cost. This is over the cost of the senior independent living. But not sure where else! Moreover, when you call support if the machine is stuck with your payment; the option is to put it on hold and go get the change.

The machines don’t work but I was charged TWICE. Can’t reach a customer service for help - no answer from the email.

The worst. Since my complex has started using payrange, the machines are always broken and the app tends to randomly just take money and then it takes forever to resolve the situation and get your money back- if you do at all. Total scam. If your complex moves these in- move out. That is a sign your complex has given up trying for any good standards.