PayRangeReviews of payrange.com

I would appreciate if the special offers earned by earning enough stars would STAY applied to the machine I apply them to. I hate thinking my load will be free only to get charged because I didn't reapply the offer. Other than that this app does what it should and is convenient.

Once a washer or dryer is selected, it’s challenging to return to the full list of available machines. The selected appliance remains on the screen, with the other machines partially listed below it. There’s no clear way to swipe the selected machine away, and it only disappears randomly, revealing the others beneath it. Additionally, the app’s marketplace and repeated prompts to enable notifications are unnecessary and frustrating. Most users are simply looking to get their laundry done, and these features feel intrusive.

I was overcharged, but after submitting a complaint they refunded my money, so I am happy about that. The app still has unnecessary intrusive ads and is not that pleasant to use.

When I initially signed up for PayRange, I did so using an email address that the phone app saved after that first use and subsequently always used as the default value when opening the app. That's important because there's no question as to if I were using the right address to sign in today because it's always the same value and is present without me touching anything. I'd been using the app for about a half-year or so with no problems. Today, the app opens with me logged out but with the email address already populated so I only enter the password (stored in a password manager so I know that isn't wrong either) but login fails and the password recovery button did not send an email back to the address even though the message after I tapped even though it said it did. So, somehow, my email address was no longer recognized by their system and there was no way for me to recover it using their automated password recovery and I needed help to find out what happened to my account. However, I had to wash my clothes right then so leaving the same address in the username field - as I always had - I tapped the create account button and, of course, started with a zero balance so needed to charge new funds to the account - losing the money I already should have had in the original account under the same email address. I contacted support immediately afterwards, explaining the situation. They were initially helpful and I provided as much information as I possibly could but it soon became clear they were not interested (or perhaps not capable) of figuring out the root cause "How did this account disappear?" and how to restore the balance I'd already paid for. After an 8 email exchange, where I did my best to provide useful information for them to investigate find out what happened and why, I received a terse request for the email address to issue a (wrong) refund for the amount remaining in the "new" account after I used some of it today to wash my clothes, not for the amount remaining in the originally created account that is now forever lost. So the lesson I've learned is not to charge any amount to my PayRange balance I am not ready to lose should there be some non-trivial issue their support team needs to investigate. I'm certain that if my problem were simple, they would have taken care of it and I'd be happy right now but since it wasn't, this happened. While it did cost me a little bit of money, I'm glad I learned that lesson. When all the technology works, it's great! Just be sure to not have any problems that require non-trivial assistance and you'll be a satisfied customer!

I am a landlord/property manager and have installed PayRange a little over a month ago to try out on 4 brand new commercial washers and dryers. So far, PayRange has worked and the tenants love it. I did have an issue with a faulty/not working properly blukey module that wouldn't work properly out of the box, and they did promptly send a new one out without hassle which works as it should so far. I do have to take away 2 stars for customer service performance. The customer service is not very responsive and feels like they don't really genuinely care at all once you do get ahold of someone for your issue. They don't respond most of the time and I've had to keep reaching out over and over until someone responds, usually they add someone else to the email to help who in turn does not respond either. It is a little frustrating. This company has potential but will not do well if they continue down this path. I've seen and used other companies with the same approach to customer service flop in the end. Companies seem to think they are wasting money on customer service due to the labor time that it requires, but great, caring, responsive, and most of all helpful customer service is the single best investment a company can make.... too many businesses have lost sight of that, have resorted to poor customer service, and wonder why their otherwise great product or service is not marketing well. I do hope PayRange recognizes these common-theme criticisms in all these reviews and turns things around. I would like to see them do better.

It's a decent system when it's working, but when a machine breaks or the app is wonky there isn't much you can do. I always have to get the landlord involved to get things fixed. It once closed my account and I lost money, not a lot but still.

I experience issues with machines I’m close too at times

Hard to figure out, once I figured it out I had to teach a bunch of other people how to use it