PayPalReviews of paypal.us

I’ve been a PayPal user since 2007 — both personally and professionally — and I never thought I’d end up posting something like this. In early 2025, I made the legal move to shift my operations from Canada to the UAE. I set up a new UAE PayPal business account, registered a licensed company, submitted all supporting documents, and started migrating operations. During this transition, a small $45 CAD negative balance appeared on my old Canadian PayPal account — due to a failed debit transaction. I had valid bank accounts and cards connected, but PayPal didn’t attempt to pull from them. Instead: - They locked the Canadian account - Escalated the balance to collections without informing me or letting me resolve it - Then froze my UAE business account (which had over $15,000 USD in customer funds) based on that small, unrelated issue Even worse, I couldn’t pay the $45. I added all my banks and cards again. Their system would not display them. It just looped me back to the same screen. I tried calling the collections agency — they referred me back to PayPal. The agent at PayPal (Cindy) was rude, untrained, and used unprofessional language like “I guess?” when I asked what to do. Then PayPal permanently limited my active business account, froze all my funds, and gave me nothing in return but vague emails citing “potential violations.” No transaction ID. No product details. No DMCA complaint. No evidence. Nothing. I had submitted: - CE/EN71 certification for our products - DMCA protection details - Valid UAE business license - Trademark application (U.S. Serial No. redacted) - Stripe transaction history and Stripe compliance status None of it mattered. No one reviewed it. No one responded meaningfully. Instead, they closed my chats and locked me out. This experience has caused: - Lost income and frozen customer payments - Credit score damage in Canada due to a $45 collection - Inability to pay myself, my team, or vendors - Daily questions from customers asking why PayPal isn’t working - Health problems and stress, confirmed by a medical report PayPal has destroyed months of work and investment. I migrated everything legally, hired compliance help, and was mid-transition when this happened. Their actions are not just negligent — they’re structurally exploitative. They freeze accounts, hold money, and deflect responsibility using automated systems and vague policies. The CEO of PayPal publicly says they support SMBs. I have not seen it. I did everything right. And I’m still locked out. This is a warning to other entrepreneurs: be very careful building your infrastructure around PayPal. Because when something goes wrong — even if it’s their fault — you’ll be on your own.

I ordered from a company called Festival Houses (UBER Technologies was the name on the payment), which is apparently a scam. They provided initial tracking information for my order from Sweden, and it stalled after supposedly entering the US. After more than a month went by with no delivery, I messaged them, and they responded by providing completely different tracking information from China! Neither tracking number appeared to be valid through any US delivery service. Then on May 7th, they messaged me saying the parcel had been delivered back on April 21st. Obviously it had not. I filed a complaint with PayPal and they refused to provide a refund because the fake tracking information, which they apparently didn't bother to investigate in any way, said the parcel was delivered. Just another case of AI bots helping scammers steal from everyone. Disgusting.

They claim they refunded me but my bank is holding my refund when I called my bank they told me there wasn’t even contact from PayPal! Then when I called the customer service she said “oh you were refunded but we are waiting for that company funds to be cleared” the funny thing is I requested a refund right away like minutes after I figured I was charged when I clicked the shopping cart. I know PayPal didn’t even released the funds to them let alone waiting for their payment back to be cleared. I’m done with them. What was the purpose of using PayPal? It was to make sure the consumers felt safe shopping right? It sure doesn’t feel like it anymore. My bank is way more easier to work with. At least they don’t give me hard time when I dispute charges and I see my funds in my account right away. The agent I talked with suggested I should go ahead and dispute the charges to my bank!!! Then why the hell I used PayPal in the first place!!!! She is keeping me on for the last 25 minutes as I’m writing this. I requested to speak to the manager I think the manager doesn’t exist. I’m done with PayPal and if you have a shred of self respect you won’t use them.

Warning! Never open a PayPal business account or never link the PayPal app to your website! Extremely bad experience with the PayPal payment app. on our websites! Payments are held for 21 days and the fee for their wake. "services" is extremely high! Opening a business account was an absolute disaster, I spent 4 weeks trying to open a business account, everything went wrong! No mutual communication between the help centers, you are really asked to do everything about the information that your company requires you to provide. Ultimately, I also requested a completely incomprehensible fatca statement, which can actually only be completed by your accountant, but I was unable to get the fatca approved despite several attempts. Software in the app. is hopeless, many parts do not function, for example uploading company data and there is no notification whether this is successful or not, you just have to guess. Finally, after 4.5 weeks of attempts, I stopped and closed the account. Paypal is really outdated, hopelessly bad, even 1 star is still considerably too much! Advice: never start!! There are much better payment apps around! I have deleted all my paypal payment apps on my website, stay far away from them!!

My PayPal got permanently limited with $2554.28 and I waited for the funds to be eligible for withdrawal when it became eligible my card was not active to I requested to add card. When the back office received it they limited my account 3 more times and eventually decided to steal my money claiming that is PayPal loss recovering this was done in bits for 2 days on 11th and 12th December. PayPal I need my money stop the thievery!!!

9 days from refund and still my money not returned to my bank account.

They let you set up an account. Then even though you barely use it the permanently lock it and say that they noticed unusual activity. Then they won't give you the money that's in your balance.

I had worst customer relationship experience ever in USA Paypal. If this is example of what people in US are like... not surprise that USA is in such situation these days... or Paypal is chosing just the rudest people of the population? I genuinely started to set up my business account on paypal web. Till the point that it started to ask me for papers typical only for USA. It took me time to realize that the logic of Paypal is to have different pages for different countries. I naively thought that it is enough to select the country where my business is located.. but evidently No. And however I am residing in Asia, somehow the servers directed me to USA. Realizing that, I wanted to close the process and open new account through Thailand pages so I can provide correct documents. But... system didn't allow me. I got stuck in the middle... not able to open account through USA as I don't have documents required for USA companies. So, It is not possible to close the US account (because it is not possible to properly open without documents. What is weirdly a requirement for closing) and can't open through Thailand,because ' the email is already in use'. So, I tried to change the email address so that the primary business address can be used for account in Thailand, but thia didn't realease my email address either unfortunately. On the top of it, the system marked me as a risk or how they call it. Because Im not able to provide documents of USA. Catch XXII. After talking with customer support in Thailand. They politely appologized and referred me to Paypal customer service in USA. Suprisingly for financial institutions they have customer service available only in certain hours. When I was finally able to reach them. They let me on, and move between different people for 45min just that they can rudely tell me to F* off that they will do nothing about it. I should open new account with new email address. I should consider this as closed, just my emails are blocked there. Practically... what is my issue... just create new email and open new account 🤷🏻‍♀️ I was trying to express that that email is crucial for my business, but it met only with coldness and arogancy. On the top of it when I expressed that the way of their communication is really without compassion what issues they are actually causing to the clients (I haven't even mentioned yet how idiotic the whole situation and Catch XXII. nonsence their answer is...) The guy told me that they don't accept profanity and this is the first warning :))) I had to laugh and ask him what he is going to do. If he is planning to come to Thailand to slap me or close my account? Now, Im thinking maybe I should really swear and be rude... maybe that would help to close my account? In summary.... badly done system, arrogant and idiotic answers, no compassion or any effort to try to help... my take out of this is... I am heading for different providers. For years Im avoiding to use PaypPal for private payments. It is only my last resort. Now,Just learned that it was a good strategy and it should be the same way with the business... Good warning at the beginning when there are not yet money involved. And definitely in all costs I will avoid PayPal USA! Such a huge difference from communication with people in asia...