PayPalReviews of paypal.us

PayPal has shown me the most pathetic customer service I’ve ever experienced on any online platform. I was charged on Oct 8 for an auto renewal for a membership, contacted both the seller and PayPal immediately, and the seller confirmed the refund within weeks. Meanwhile, I shared the seller’s email confirmation and the online chat screenshots with PayPal, along with the case ID provided by the seller. For over a month, PayPal did absolutely nothing except change dates and pretend they were “updating” the case. When I finally called, the excuses were unbelievable: first the agent blamed the bank, claiming the funds were blocked (false — the money had already been debited from my account), then claimed the seller didn’t issue a refund (also false), then said I didn’t provide a case ID (I did), and finally told me the seller supposedly provided a “fake case ID.” One agent, four different stories — all to justify putting a hold on the funds. When I asked for a supervisor, I was told supervisors don’t take calls and that I’d have to wait 24–48 hours for some mystery callback. After all the evidence, all the communication, and all the back and forth, PayPal still hasn’t returned a single cent and is now sending me back to the seller again. This company is a complete joke. The incompetence, the lies, the runaround, and the total lack of accountability are shocking. For a global payment platform, PayPal operates like a chaotic, unprofessional mess.

PayPal operates like a lawless, authoritarian regime masquerading as a financial services company. They arbitrarily freeze and permanently close customer accounts, often holding funds for 180 days without ever providing a clear reason. This is not just bad business practice—it is a blatant violation of fundamental principles of fairness and due process. In a democracy, no entity should have the unchecked power to seize or restrict access to someone’s money without disclosing the allegations or offering any opportunity for defense. What PayPal is doing amounts to bad faith practices on a massive scale. They act as judge, jury, and executioner with their customers’ money, ignoring even the most basic standards of accountability. It is shocking that such behavior is tolerated under U.S. consumer protection laws. The pattern of abuse is not an isolated issue—it is systematic, as proven by thousands of similar testimonies across social media, online forums, and complaint boards. Their customer support only adds insult to injury. It is not merely incompetent—it is openly disrespectful, evasive, and useless. Customers are treated like criminals, stonewalled with robotic copy-paste responses, and left with zero recourse. No professional company that values its clients would ever treat people with such contempt. The evidence is overwhelming: PayPal engages in practices that may very well rise to the level of consumer fraud and unlawful restraint of funds. Frankly, this company deserves to face a large-scale class action lawsuit for the harm it has caused to countless individuals and businesses worldwide. I would never trust PayPal with a single cent of my money. They are reckless, authoritarian, and dangerous. No consumer should ever rely on PayPal under any circumstances. No wonder Paypal has lost 65 percent of its value on the stock market in the last five years.

PayPal has CHANGED! No longer the great company they used to be. Denied a claim that should have be easy and sided with the merchant that provided a product/service that locked me out after the first use and after uninstalling and reinstalling, contacting the seller and asking for a refund within 1 day because I could not use the provide application. PayPal sided with seller. Are they using AI or just incompetent employees that due not give a crap about doing their job correctly. Not the company they used to be. I will not be using anymore. To many other ways to pay and be treated fairly.

I am deeply frustrated by PayPal’s lack of action in my case. I was the victim of a robbery, where I was physically coerced into providing my phone PIN. The thief then added an unauthorized bank account to my PayPal account and transferred my funds without PayPal’s confirmation or verification. PayPal has now closed my case without any resolution or explanation. I personally visited the bank involved, but they refused to disclose any details, citing banking confidentiality laws, and confirmed that only PayPal could request this information. This is not only fraud and theft but also a failure on PayPal's part to uphold its obligations under the Payment Services Directive (PSD2) and its own User Agreement. PayPal is required to investigate fraudulent transactions and assist in the recovery of stolen funds, yet I have received no support. I demand that PayPal reopen my case, investigate this matter thoroughly, and assist in recovering my stolen funds. I am extremely disappointed with their service and how they’ve handled this issue. I would not recommend PayPal to others at this time.

I've been with PayPal since they started on ebay decades ago. I've never had any poor service, resolving dispute issues, and usually excellent customer support/service. However as of this year, I've noticed their customer service AND dispute resolution has become ridiculously bad. Their customer call center has a bunch of useless staff INCLUDING supervisors (that take days to weeks to respond). Clearly PayPal HQ has outsourced customer service to the LOWEST BIDDER, as I've never dealt with more useless and erroneous people that can't understand basic instructions or basic customer service. I'm at the point now that I will be cancelling my very old PayPal account and use Google Pay (who is EXCELLENT and handle disputes quick and effectively) and my credit cards, who also are much better than the now useless PayPal company. No wonder their Trustpilot (and every other rating platform) score is 1 out of 5 stars! If I could give them a ZERO I would, but sadly 1 is the lowest I could go. Such a shame a long standing reputable company has sunk down the drain.

Stay away from PayPal if you’re a business. They’ll hold your money ransom and they’ll always side with buyers. Especially if they’re completely fabricated disputes. They don’t care about small business so we shouldn’t care about them. Boycott PayPal don’t let their monopoly dictate your business.

I've used Paypal as my main source of purchasing things online and I've never needed their assistance. Athelta only sent me 2 of the 3 things I purchased & refused to refund me for the item they didn't ship. Their solution was to do a chargeback with Paypal. So I did, Payal denied my chargeback because I returned the other 2 items. I'll never use them again, so much for "customer first". These online companies need serious consequences for scamming customers out of money!

Should be zero star. PayPal apparently is working in cohort with scammers. PayPal earns their cut from fees, scammers get their ill-gotten gains. Customers/buyers are left holding the empty bag. I made an online purchase of a few watches. The fraudulent business/seller uses PayPal for check out process. The watches were never shipped. The scammer used a 3rd party tracking business that doesn't do a good job vetting shipping companies. The shipping company purportedly used by the seller do not exist, or only exist on paper. They provided the tracking company with fake tracking updates. I caught onto their scams when I noticed that they had provided future time/date for the next stages of deliveries. By then, it was too late. I reached out to the business through PayPal, they indicated they would refund me, but it would take 3 to 5 business days. I then contacted PayPal because I can't believe a word that this business was saying. To my dismay, PayPal sided with them because they failed to properly check the delivery information and took it at face value that there was a delivery when in fact, there was never any shipment, and there was no delivery.