PaycorReviews of paycor.com

Here’s the updated review: ⭐☆☆☆☆ Stay Far Away — Paycor Will Drain Your Clients’ Accounts Paycor is hands down the worst payroll company I have ever dealt with. They charged my client’s account three times for the same $91.43 bill. Three. Times. When we tried to resolve it, we were given the complete runaround. Their cancellation process is deliberately convoluted, and to make matters worse, they provided wrong information during the process — wasting our time and prolonging the headache. And then, to add insult to injury? They hit us with a $182 “convenience fee” just to close the account. There is nothing convenient about any of this. It’s predatory billing disguised as policy. Oh, and their website proudly boasts “transparent pricing” — there is absolutely nothing transparent about being triple-charged for the same bill and blindsided with a closing fee. That’s not transparency, that’s false advertising. Do yourself and your clients a favor — do not use Paycor. There are far better payroll options out there that won’t hold your money hostage or nickel-and-dime you on the way out the door.

I attempted to sign up for paycore/paychex about 2-3 weeks ago. I had a very poor experience with the onboarding process. It was far too complicated and time consuming. Paycore/Paychex decided it was better to make the customer do that. Why pay someone to do paycore's services when they can just get a potential customer to do it for them, right? When I called in with questions and asked for assistance, I was told ON THE PHONE to use the AI chat box on their website.....Yea, thanks for the help

READ before you sign up! Overall, paycor functionality is good for most businesses, but it stops there. Support is AWFUL. Difficult to contact them, slow to respond, and often takes weeks to get an issue resolved. Unacceptable when you are dealing with employee's money if you ask me - support needs to be available and prompt. Customer Service is not good - the sales people promise the world, but the delivery is severely lacking. There is no option to cancel a payrun even within 30 seconds of submitting - they should put a 15-30 minute grace period to allow you to cancel it, like most other payroll providers offer. They claim Job Posting is part of your package. However, when you use their applicant tracking system to post a job, you will get maybe 1-2 applicants vs posting directly on Indeed. If I did it over again, I would NOT sign up with Paycor.

The website works poorly. Customer service is non existent. If you want to cancel they make it so difficult that it is impossible to get out.

This payroll service is terrible! Their customer service has no clue. Their portal doesn't work. I've had them 2 months and am leaving. It's that bad.

Don't use this company unless you want to second guess your payroll weekly!

This company will bs you to get you. they are useless, lazy and liars. Takes quite a while to resolve a problem. It's worse than ADP and ADP was so bad because they outsource help, they have screwed my company several times so bad. They say employees cannot get any assistance from them, the company admin has to call for the employee for any assistance with the app. ADP had a special line for employees, but paycor wants to inconvenience their client so much by having them be the middle man as if they have nothing else to do, even with so many employees. They say privacy, but i say bs!! It's just about app issues, not getting into the company account. It can take weeks before anything is fixed, especially wanting me to be the monkey in the middle and the employee doesn't work in the office. During the implementation, the hiring dates were wrong as well as birthdates for all employees. They said they can't correct it because it wasn't the wages, so I had to correct each employee's info. They are worse than ADP and I didn't think I'd say that. They will pretty much tell you it's your problem, fix it yourself. It's not important to them. I refuse to download their crap app anyways. I'm so pissed, but nothing else I can do. Company has a contract with this horrific, rotten useless company.

Type of Complaint: Payroll Processing / Banking / Software Reliability I am submitting this complaint for transparency and documentation purposes, so other businesses can make an informed decision before onboarding with Paycor. From the start of our relationship, we experienced a high volume of issues, many of which were basic and easily avoidable. While some individual items have since been addressed, the sheer number and frequency of problems created ongoing operational strain and ultimately led to significant frustration. Payroll & Employee Data Errors During the initial transition from our prior payroll system, employee information was transferred incorrectly. In some cases, employees received pay changes that were not authorized by the company. These errors required internal corrections and should not occur in a payroll platform. Banking & 401(k) Handling Issues Paycor’s parent company, Paychex, manages our 401(k). Our account includes three separate EINs, each with its own group ID and bank account. Despite this structure, contributions were pulled from the wrong bank accounts, mixing funds between entities. This is a fundamental control issue and required repeated follow-up to resolve. Support Experience Customer support has been inconsistent and often ineffective. Problems frequently required multiple contacts, re-explanations, and escalation to achieve resolution. The burden of troubleshooting often fell back on our internal team. Software & Onboarding Limitations Employee self-setup regularly failed, particularly on mobile devices. In many cases, employees were unable to complete onboarding without forwarding setup links to office staff for manual completion. This defeats the purpose of a self-service payroll platform. Payroll Delivery & Communication Issues Physical paychecks were mailed via ground shipping, resulting in employees being paid nearly a week late. While additional fees for mailing checks were disclosed, it was not clearly communicated that delivery would take 5–7 days after payroll processing, which is an unreasonable delay for payroll services. Additional Context I want to be transparent that my patience has worn thin at times—not due to any single issue, but because of the cumulative effect of so many problems, including several that should have been preventable with proper setup and controls. While Paycor may state that certain items were eventually resolved, the volume and repetition of issues are the core concern. Several of these problems—particularly unauthorized payroll changes and incorrect bank account withdrawals across multiple EINs—should not occur in a system responsible for payroll and retirement administration. Purpose of This Complaint No further action is requested. The intent of this complaint is to document our experience and ensure other businesses are aware of the challenges we faced before committing to the platform.