PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Sage S.
The software is very user friendly. The app is easy to use and learn as well. Once you work your way around it a few times it becomes second nature.
Response from PaycomSep 20, 2021
Thank you for the 5-star review, Sage! We're excited to hear that our software is user friendly and easy to use.
CLH
I'm very nervous filling out a job application on the Paycom site. Paycom is requiring a social security number to be entered in order to apply for a job. This by itself is troublesome. But it also requires me to "sign" that I have read its disclosure statement and understand it. However, there is no link on the page that explains their disclosure policy. They provide no information on how long they will save the social security number, with whom they will share it, where it will be store, and under what circumstances it will be stored.
Response from PaycomSep 10, 2021
Data security and privacy are a top priority for us. Additionally, we have industry standard measures designed to secure your personal data. We’d like to learn more about your experience and how we can help. Please connect with our team at [email protected].
BURGUNDI H.
Would not recommend this system due to the implementation process. Introduced to this system via their sales rep. Sales rep made several promises that Paycom system wasn't equipped to handle. Once implementation started, we quickly realized that this system was unable to handle to work requirements needed for our staffing agency. Our launch date was pushed back twice. Our implementation specialist was not 100% trained on the capabilities of Paycom. Our team found ourselves having weekly meetings going over the same information week by week, with no results. We found ourselves having to keep up with our many questions, as our implementation specialist, would not follow up on answers to questions. Hence he wasn't 100% fluent on the system he was training our team on. There payroll department had no idea what a 125 form was, which was another red flag. Our company loss $5k on the one time implementation fee and all we got was an apology from sales rep, stating Paycom would love to partner with you in the future. PLEASE, PLEASE save your money and go with another company that is more versed in their system. Update: Paycom response to my review didn’t address the many complaints that was written. It is sad when you spend thousands of dollars on implementation with a company, and they want even knowledge the many failures of their team. As stated prior, please be very careful with this company. Make them show you everything that you are needing this system to accomplish in your business, prior to signing any agreement. We were a victim to slick sales talk, on how this system will meet all our needs. We are a small business and to lose $5k is a big dent in our companies budget. Please research, research, research before locking in with this company.
Response from PaycomAug 24, 2021
We’re proud that our single-database software has solved many pain points for businesses and HR professionals across a variety of industries. Our records show our client team worked hard to ensure your company’s software was set up to meet your needs, and we’re disappointed to see your review. If we can provide any additional help, feel free to connect with us at [email protected].
Dean B.
great experience all around
Response from PaycomAug 16, 2021
Thank you for the review, Dean! We're glad you're enjoying our software.
Lauren M.
Haley and her team have been extremely responsive. They have responded in a timely matter and have been willing to go the extra mile to achieve the end result.
Response from PaycomAug 6, 2021
We're glad you're enjoying working with our team! Thank you for the 5-star review.
kristen S.
its really easy to find what im looking for on the app. if i ever need to see a check stub its always right there!
Response from PaycomJul 30, 2021
Thank you for the 5-star review! We're excited to hear you find our mobile app easy to use.
Andrew M.
Paycom has an excellent group of customer service representatives. They are always available to help with any issue!
Response from PaycomJul 27, 2021
Thank you for the 5-star review, Andrew! We’re glad you are enjoying our customer service. Feel free to share any enhancements you’d like to see with our team at [email protected].
Rylee R.
The paycom app has been user friendly and easy to use!
Response from PaycomJul 27, 2021
Rylee, we're happy to hear you find our mobile app easy to use! Thank you for sharing.
