PaycomReviews of paycom.com

Website is easily accessible

Paycom is the worst payroll company that I have ever dealt with. The customer service is awful and I always seem to know more about the payroll process, line items, deductions, etc than any of the payroll specialists that I have spoken to. They are clueless about the PPP/ERC reporting and we have had 3 different specialists, that are impossible to get in touch with. They overcharge and do not do what they say they will do. Stay far away from this company.

Two years ago, I couldn't wait to recommend this product to my colleagues. However, as of late, their level of service has dropped tremendously. I saw someone note their phone experience regarding customer service and I have to agree that it is not the level of service I would expect from a payroll provider. Our experience is that in the beginning we were assigned a wonderful specialist that we could call when we needed assistance. Now several years into our implementation, we can't call the specialist - they do not pick up, we call the call center and they are not able to assist (nor connect us). I've contacted the next two levels up (via email because you can't get through on phones) for help and they are nice however still unable to execute solving a problem. A customer should never have to spend over 2 months following up on a payroll issue and this has been our experience.

They will not take calls. Everything has to be done via email only. Very rude and not customer services oriented. Very difficult to use website, difficult to find the reports that you need. I have used ALL of the payroll providers and this is the worst!! DO NOT USE

So far both our HR team and the Paycom support team have been very responsive.

Paycom has a great ease of use, and reporting functionalities! Working with our team to streamline our processes is my main focus, and Paycom helps us reduce as much manual updates as possible.

Paycom is a must for payroll users. The setup up is simple and and they have great customer support. We are in the process of incorporating their services and it has been a pleasure.

Paycom is helpful, courteous, and software is very user friendly.