PaycomReviews of paycom.com

Having support staff that knows the program well has made all of the difference! Rebeca Santillan is TERRIFIC

I'm assuming we're talking about my experience with Ava Hoffmann. She was amazing! She went above and beyond anything I expected with a very difficult employee. She had all the historical data to counter his assumptions and she made sure he got back on track with his COBRA enrollment.

We've been using Paycom for 4.5 years. If I include our full experience it would be closer to a 3. However, if we just loook at the last 12 months it's been good. We have a solid Support Staff contact and can toss almost anything their way including multiple company, varioius ways to pay, leave tracking, training, OSHA records, and much more. Paycom provides seemless monthly training for monthly upgrades to make it as functional as possible for their customers. Most of Paycom can be customized to the user's preferences. It's worth the money for us to utilized a stremlined service that encourages ideas of how to improve because the world's changing all the time.

Outstanding client service from our Account Manager and support team! Helpful, patient, and show "ownership/partnership" regarding my account. Robert and his team are the BEST!

We use Paycom across payroll, benefits, timekeeping, scheduling, PTO, and employee data. One of its biggest strengths is having so much functionality in one system, creating opportunities to automate processes and reduce manual work. Immediate assistance is generally available when an issue arises. However, there is an opportunity for improvement when issues require development or product enhancements. Requests that could have a meaningful operational impact do not always seem to move forward, which can leave administrators relying on workarounds. The other challenge is configuration complexity. Changes do not always behave as expected and can require additional testing and troubleshooting to understand the downstream impact. Overall, Paycom is a robust platform with valuable functionality. Greater responsiveness to development requests, along with more transparency around configuration and system behavior, would make the platform significantly stronger.

This is our company's second go around with Paycom. When we first had them, we had most of the modules, however, our company was growing so fast that they no longer fit our needs, so we switched. A few years later, they came back around, new and improved and we rejoined the family. Our onboarding was Great! And Paycom is user friendly on the administrator side as well as the employee-side. It gives us all the modules we need and then some, and we have almost EVERY module. They are responsive to our needs and help up us come up with solutions when there are none. For us, we have had no issues, and will be sticking around for awhile.

Since being assigned to Paycom specialist John Mellendorf & Client Relations Representative Bridget Treanor, the knowledge shared & the responsiveness has been spot on & a game changer. After conversations of what our needs were, Robyn McDonald, Executive Client Solutions was brought on board to begin a cleanup project from the ground up, Titles, Positions & Seats. It had gone unaddressed for years, but Robyn's clarity on how to approach, the encouragement & willingness to answer the same question many times made the impossible possible. Her professionalism displayed & the desire to assist bringing Paycom & all it has to offer to a level it should at for our organization means the Y will be able to utilize Paycom as it was meant.

We have been with Paycom since 2024, it was hard at first but with very good communication between us and Paycom we have grown to love the software. They always are very quick on their responses when we are in need and very helpful! I love the new AI responses on Ask here which helps me to focus more on my payroll job and not the questions that are not related to payroll.