PaycomReviews of paycom.com

This company's service has declined significantly over the past 5 years. Their Tax service is a joke. We did a spin with them and made our company the master company. They are now treating it as a new company. They apparently keep no records of what they have done. The frutration level in trying to get anything accompliched is exceedingly high. I have raised my issues to your company repeatedly. It just gets worse.

The new "modern" update that upended my Paycom is not modern - I want to opt out of it and no one will tell me how. I have 21 employees and cannot see them all on 1 screen in employee changes. It is the worst update I have ever seen and I want it to look like it did Thursday - before the "modern" changes took over. Our company has been with Paycom for a very long time and no one here likes this or is happy with it.

After 2 years of Zoom meetings due to COVID, we finally were able to have our Best Practices meeting with our rep, Ashley Morgan, in person. The meeting was very productive and Ashley is great to work with. She was able to give us some tips on how to be more efficient with the system and make it a better tool for our use. She recommended additional modules and showed us how they could help us, but didn't try to push them on us. I appreciate having the opportunity to learn of other options and to be given the space to grow into my need for them.

We moved to PAYCOM 8 years ago and have been very pleased with their customer service, troubleshooting assistance, and training .

The Paycom system provides all that we need for our company and is scaleable to grow with us. Our employees have fully embraced Beti which has reduced the number of hours we spend processing payroll!

The Paycom App is user friendly & convenient. It is nice to be able to punch in & out from the App. It's also nice to be able to look at my timesheet and/or benefits from home.

The app is easy to navigate and the customer service has been great.

Changing to paycom was the worst business decision I ever made. We are a business with 150 employees. Paycom talks about how they charge a premium price and provide a premium service, but that's far from the case. Every individual aspect of service is an additional fee. We felt nickeled and dimed. In addition, they are horrible at solving problems. At first we thought it was our representative, but having requested a new rep, the issue is the culture is one of pointing fingers not solving customer issues. Questions that should be Yes/No get paragraph long responses that don't answer the question. We've gotten multiple delinquency notices from states as Paycom wasn't filling the required tax forms. Even worse, sometimes we'd fix a problem only for it to resurface weeks later with no explanation as to why. We would have been better off doing payroll ourselves than relying on this company.