PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Rebecca G.
Grant visited the office and spent the majority of his day taking a deeper dive into the PayCom system. He was very engaged and eager to learn more about our process, how we use PayCom and what tools PayCom has to offer to potentially help streamline our process.
Response from PaycomOct 4, 2023
Thank you for the 5-star review, Rebecca! We are happy to help simplify your HR needs.
Chris R.
Don't like that Betty is locked after it runs. Great service though! Tons of features.
Response from PaycomOct 4, 2023
Client experience is our top priority, so we're glad to hear you're enjoying our services! Thank you for your positive review and feedback, Chris!
Rita R.
Anyone that gives Paycom a rating higher than 1 star must work for them.
Response from PaycomOct 4, 2023
Rita, we'd like to learn more about your review, and experience with Paycom. Please contact us at [email protected].
Robert C.
Worse payroll company i believe they are scam artists how the he'll do they get to choose when my payroll check gets deposited my company uses tjem and they have everybody pissed off usly we get are check every outher Thursday so this morning 09/21/23 nobody got paid like normal then come find out that paycom changes money around so nobody is paid to fryday like u do not have that right we have bills and family to support do your job right pay people like your job is supposed to stop holding people's money😤
Response from PaycomSep 22, 2023
Hello, Robert. We recommend contacting your HR department for issues regarding your paycheck. They are the admins on your organization’s account and will be able to help you address your concerns. If you need any additional assistance please contact us at [email protected] and a member of our team will be in touch.
Chelsea
Paycom's Tax team is abismal. We have paid TX SUTA three times now with no response from Paycom on how this keeps occuring. Everybody has met the limit. The response we get from our rep is we, the company, need to go back to the state of Texas to collect the overpayment, when we know they have not even filed the recent quarterly filing. We recieved a notice from Alabama that they have not recieved the 1st Quarter filing either. We can't even go above our rep to be helped by a more experienced manager. This is absolutly aweful.
Response from PaycomSep 20, 2023
Hi, Chelsea. We're disappointed to read your review as it does not reflect Paycom's dedication to customer service. Please reach out to us at [email protected], and a member of our team will contact you.
Natalie
Brett and Alaina were wonderful during implementation! They made the process easy and stress free!
Response from PaycomSep 7, 2023
We are glad to hear our team was helpful. Thank you for the 5-star review!
Jessica
I absolutely love Paycom. I have worked with them at 2 different employers, and they will forever be my number 1 choice. Implementation was made so easy. Customer Service is wonderful and can actually help me to get any problems I may have solved quickly. They have improved our entire Payroll process and has made all of our employees so happy!
Response from PaycomSep 7, 2023
Thank you for the 5-star review! We are happy to hear we are meeting your expectations with payroll!
Walter
The transition over to PayCom from ADP was very smooth and after using it for 3 payrolls now I do not know why we did not switch sooner. Its a night and day difference and the ease of use is mind-blowing compared to what we used to have to do.
Response from PaycomSep 7, 2023
Thank you for the review, Walter! We are glad our comprehensive HR software solution is simplifying payroll for you and your team. We look forward to our continued partnership!
