PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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stacy
I’ve used other time management programs, and Paycom is the most user friendly for managing my work hours, my time off requests, my PTO accrual and my pay deductions.
Response from PaycomOct 25, 2023
Stacy, we're happy to hear that you're enjoying your experience with our software and that you find it user-friendly! Thank you for the positive review. We appreciate your advocacy!
Robyn C.
We have had very positive experience with Paycom and appreciate their customer support and communication. They build strong relationships with their customers and deliver what they promise!
Response from PaycomOct 20, 2023
Thank you for the 5-star review, Robyn! It's great to know that our customer support team has been helpful.
Jill B.
Absolute WORST company, customer service, sytem I have ever used. I do NOT recommend if you are considering. The people are incompetent, and have attitudes. Oh and as soon as your compay tells them they are leaving to go with another company they completely cut you off and refuse to give you info you need even though you are pay THOUSANDS per month. Don't say I didn't warn you.
Response from PaycomOct 20, 2023
Hello, Jill. We’d like to learn more about your experience so we can better understand your concerns. Please reach out to us at [email protected], and a member of our team will be in touch with you.
Karina
Laura is amazing. She is dedicated, knowledgeable, solution & customer service oriented. We had tons of questions, and she always got back to us with an answer quickly. Laura kept everything moving for our implementation and re-prioritized things as our needs changed. Paycom would be lost without her.
Response from PaycomOct 18, 2023
Karina, we are elated to hear how Laura, and our team, have made your Paycom experience seamless! Thank you for the positive review!
Ashleigh G.
Paycom is user friendly and smooth! It has been a great experience utilizing Paycom for our payroll and PTO tracking. Not only does it save me time, but it ensures my payroll is on time and correct every pay period.
Response from PaycomOct 18, 2023
Ashleigh, thank you for sharing your experience with using Paycom! We’re thrilled our software helps streamline your HR initiatives and look forward to continuing our partnership with you!
Megan H.
When I have a question related to Paycom, I am able to be resourced by the Paycom team via phone or email quickly. I also love that Paycom is continually developing their product to meet the needs of the organizations they serve.
Response from PaycomOct 17, 2023
At Paycom, we value innovation and growth, so it's great to hear you've experienced a reflection of our efforts! Thank you for your partnership and for entrusting us with your payroll needs, Megan!
Val G.
Our representative Etamaze is awesome to work with.
Response from PaycomOct 10, 2023
It's great to know that our customer support team has been helpful. Thank you for the 5-star review, Val!
Lissette H.
From the very first interaction, Paycom's customer service stood out. The representatives were not only friendly and approachable but also incredibly knowledgeable. They took the time to understand my unique needs and provided tailored solutions, demonstrating a genuine commitment to customer satisfaction. Any questions or concerns I had were addressed promptly and with the utmost professionalism. It's evident that Paycom places a premium on delivering top-notch service. Witnessing Paycom's platform evolution over time has been truly impressive. They continually refine and enhance their offerings. The platform is intuitive, user-friendly, and equipped with cutting-edge features that streamline HR and payroll processes. It's evident that Paycom is committed to staying at the forefront of technology, providing clients with the tools they need to succeed in an ever-changing business landscape.
Response from PaycomOct 9, 2023
Thank you for the 5-star review, Lissette! We are happy to hear you have experienced our exceptional service. Please reach out to us at [email protected], if you have additional feedback to share, and a member of our team will reach out.
