PaycomPaycom helps organizations manage HR and payroll through built-in decisioning logic and full-solution automation. By automating routine decisions and workflows, Paycom helps reduce manual work, streamline processes and improve consistency across HR and payroll. Its single database consolidates HR and payroll data, helping eliminate fragmentation and support accurate, seamless workforce management. Founded in 1998, Paycom serves businesses of all sizes across the U.S. and internationally and is consistently recognized as a leading payroll and HCM software provider.
Paycom (paycom.com) has 682 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Jessica M.
Couldn't be happier with our transition from Paychex to Paycom. Everything was so easy thanks to our onboarding team, Haley B. & Peyton K! Our staff is really happy with all the features included in the new system, and we are saving money.
Response from PaycomMar 26, 2024
Jessica, we are thrilled to hear how our team and product have made such a positive impact on you and your organization! Thank you for the 5-star review!
Michelle
My employer switched and now we have had all kinds of issues with them not withholding for the correct city/ school district. We were told the 1st W2 supplied needed to be corrected. Now that I’ve given my records to my accountant he found that the W2 is again incorrect. I asked 16 days ago for a corrected W2 and still waiting.
Response from PaycomMar 22, 2024
Hi, Michelle. Paycom is dedicated to setting clients up for success. We hold our product and dedicated specialists to a high standard, and we'd like to learn more about your review. Please contact us at [email protected], and a member of our team will reach out.
Brittany
The accessibility of the app allows for ease of navigating all my paycom resources.
Response from PaycomMar 20, 2024
We're happy to hear you're enjoying our product, Brittany! Thank you for the positive review!
Jaime C.
The communication, attention, and quality of work Paycom has done with us has exceeded our expectations. They have gone above and beyond to solve any issues that we gave had.
Response from PaycomMar 20, 2024
It's great to hear how our team has served your organization. We're grateful for your feedback, and thank you for the 5-star review, Jaime!
Millie H.
All the learning resources that help me to understand how process can be easy and smooth
Response from PaycomMar 19, 2024
We're glad the learning resources have been helpful. Thank you for the 5-star review, Millie!
Ron
The conversion from our old systems to the Paycom complete HCM system was the best I have ever been involved with. The assigned project manager had an excellent command of the platform and effectively customized areas of the system around our needs. The entire project was managed thoroughly with excellent communication and follow-up and kept on schedule.
Response from PaycomMar 19, 2024
We are happy to hear you are having such a great experience with our service! We appreciate your partnership! Thank you for the 5-star review, Ron!
Madaline F.
Derrick and Jesse were very easy to work with and are very knowledgeable.
Response from PaycomMar 19, 2024
We're thrilled to hear about your experience with Derrick and Jesse. Thank you for the 5-star review, Madaline!
Sarah
Implementation was probably the smoothest transition. We had two amazing people who were the glue to helping us. Audrey and Kyle another shout out for your excellent customer service and proactiveness. After implementation it hasn't been great but we are hoping things can perk up. We had our implementation specialist for about 3 months but honestly it could be longer. Maybe have an implementation specialist part of the long term care specialist to help. They just have way more knowledge with the system then long term care. Also past people like sales and the introduction to Paycom training never responded back to any concerns we had to help us and guide us to someone who could. That was disappointing. We hope to continue to learn about Paycom's system and use it to the fullest capability.
Response from PaycomMar 19, 2024
Service and client experiences are our top priority. We're thrilled to hear that Audrey and Kyle were so helpful! We take all feedback seriously and we'd like to learn more about your experience. Contact us at [email protected], and a member of our team will reach out. Thank you for the positive review, Sarah!
