PAX LabsReviews of pax.com

Don’t get the Pax Mini! Single temp they chose is way too low. Such a waste. Don’t know til you try it, can’t return it after you try it. Perfect. Pax plus and pax 3 are great but the charging/battery breaks after a couple years.

Best company ever. REP+++++++ I have a couple vapolizers, pax 3 is my favourite. 2 days ago it had a charging issue. Reported the problem to PAX help centre. After 24 hours from first email i been informed A NEW pax 3 will be send to me. World class.

I really love this product overall and have only had quality experiences with customer service. I had a pax 3 stop charging, and reached out to customer service. They took my information and the serial number, and then sent me a new pax 3. I am surprised to hear that they weren’t able to help out some other customers and am sorry to learn they let some people down. To me, they are a great company with a great product, but definitely far from the best. The system itself will work no problem, but if you like to get the most out of your herb, you probably want to have the unit running at a high temperature. If you do this, the unit will literally become too hot to hold. So hot to the point you will be passing it from hand to hand like a hot potato. The company should be offering a sleeve to put around the body of the unit, like a foam koozie, because it is not worth using anywhere outside on the summer. It also requires a lot of cleaning. I also have used The Mighty from Storz and Bickel, and it doesn’t require near the same amounts of cleaning. So the Pax 3 is a solid product and is great for the winter months lol. It’s definitely a great choice for people buying their first flower vape. Also, don’t bother using any concentrate in it. The company advertises that the Pax 3 can vape concentrate, but I’ve tried it multiple times with multiple options, and it simply can’t get hot enough. You can put kief in there or hash, but any live resin or rosin or dabs or badder or anything like that really requires something much hotter. So great for flower, but awful for concentrates.

If there were a No star option this device deserves it. Don't waste your money or time as this device is pure JUNK and useless. I'm surprised it's still being sold... someone needs to report this useless device and pull it off the market ASAP! I thought my device was broke since it barely draws in any smoke... But that's the design. What a waste!

I have never had anything but great customer service. I've been a customer since 2013 and had the original PAX with the spring loaded mouthpiece. Was able to upgrade to PAX 2 when the spring went bad, love the new design that eliminated the spring. Had one warranty issue that was taken care of seamlessly. Great product and company.

1 star is generous. Terrible customer service, my Pax very suddenly 3 stopped charging and Pax labs seem to have no intentions of helping or honoring my warranty, which is fully valid. I was told we may need to send you a new device, but in the next breath stated, 'We don't have any stock to send you a replacement, but stock may become available in around 60 days'. Their only attempt at providing me with any help was to press on the battery terminals on the device, which of course did not nothing to help my situation. Did not request any videos example of the problems, I have tried multiple chargers and different usb sockets, but it just seems as if Pax are not interested at all. Totally disappointing, but seeing the amount of other 1-star reviews here it's not surprising @@@Edit@@@ Well, I have to change this review, after chasing Pax again I seemingly got through to a much more helpful and less robotic customer service agent. To cut a long story short a replacement device was eventually shipped which I have now received. I am still disappointed by my initial experience however I am thankful and grateful that PAX came through in the end.

The vaporizer did not work. Pax customer service is non existent. I just wanted a refund.

PAX Customer Service is outstanding! I have bought 3 of them and unfortunately had to bother them for warranty service a few times, once when COVID 19 first hit. Even then after some time a replacement was able to be sent. My latest experience with PAX Labs was this week, and received A1 service. It was processed within a day and UPS brought it today, Saturday. I forgot UPS did Saturdays. PAX couldn't be doing a better job!