PawpHi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Animal Health · Oceanside, New York
Excellent
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Animal Health · Anywhere in the US & Canada
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Animal Health · Lakewood, New Jersey
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1,735 approved reviews, newest moderated first
Jeff H.
My experience was a combination of 2 interactions. The first was excellent. The vet came on the video chat immediately, diagnosed the problem and instructed me what to do. However, a couple of hours later when the symptoms worsened and I wanted to activate the emergency fund I was told there was no vets available. I just had to go to the vet without it. Luckily, the situation ended up being a low cost one. All I all, I'm still pleased with the service.
Melissa B.
I love having a vet available 24/7. It gives me peace of mind live nothing else has in a while. I'm a first time dog mom and I get worried about a lot of things. But being able to chat with a vet allows me to speak with someone that knows what their talking about.
sandra
I am very satisfied with pawp. My dog diamond started having seizures and I immediately got a vet online so she could see her, they told me to get her to the hospital, was the hospital that tried to cause problems because they had never heard of pawp before, I talked to 3 or 4 different people before they finally decided to keep her and the hospital worried for no reason because pawp had them paid in full before I got back up there the next day to get her. They were a lifesaver, I love it.
Rachelle L.
The vets are rediculous on what they seem an emergency..the point of this insurance is getting help when you don't have the funds for a large emergency bill.. ...they state they cover blockages but my dog was throwing up everything including water and it could have been a blockage they would not deem it an emergency till she was dying...then she died..it's better than nothing but they cost my dog her life .
Response from PawpAug 10, 2021
Hi Rachelle, First of all, I'm so sorry for your loss. Additionally, I'm so sorry to hear about your experience with our vets. I can assure you that they are always working in the best interest of your pet. Our vets determine the emergency based on the condition of the animal at the time of the emergency. If the condition deteriorates quickly, and a video call is not done, then the emergency fund is not available to use. We are however always willing to make exceptions, and would be happy to review your case further.
Jayde T.
I cannot say enough good things about Pawp! I have had other Pet insurance before but it was never worth it. Pawp is perfect if you don't want to pay a hefty monthly bill, but want to make sure your pet is covered during emergencies. Last week, my dog was retching over and over again, multiple times throughout the day. I was able to get into contact with one of their vets (provided 24/7). I love that because they can either ease your mind that something is not an emergency (so you don't spend all night worrying) or if it is and that you should take your dog in right away. Once your vet approves, your emergency fund is activated. I was able to take my dog to the nearest emergency vet and left with paying nothing else paid out of pocket. Pawp is truly a life-saver and saved me from an unexpected but necessary expense. I highly recommend Pawp for anyone who wants a low monthly cost but peace of mind that their pets would be taken care of in the event of an emergency!
Daniela O.
Worst experience ever. I went to the animal hospital and the pawp insurance said they couldn’t help me because the emergency my dog had WASNT an emergency for them. DO NOT PURCHASE FROM THEM.
Response from PawpAug 10, 2021
Hi Daniela, We do require a video call with our vets before heading to the emergency clinic. I apologize if there was any confusion as to how the emergency fund process works - we cannot unfortunately activate the emergency fund at the clinic without pre-approval from our vets. Please do not hesitate to reach out if you have any additional feedback, we do appreciate it and are always looking to improve our service.
Chris W.
I was connected with 2 vets and never received any responses. Probably going to cancel this and go with another company.
Response from PawpAug 10, 2021
I'm so sorry to hear that! It was likely a technical issue and has since been resolved. Nonetheless, not an excuse and we apologize for your poor experience. Please feel free to reach out to [email protected] for a voucher.
Amira
So this is our second time contacting a vet on Pawp and this time I chose "emergency" because our dog swallowed a mask on the playground. Don't you hate it that masks are discarded everywhere, harming our pets and wildlife? Well we were chatting with a vet within a minute or two. Before we had Pawp, we took our dog directly to the animal hospital for emergency care. This time while chatting with Dr we confidently treated our dog based on her guidance safely at home. Nice work Doc.