customer
Outstanding service.
Outstanding service.
Response from PawpNov 8, 2021
Thank you for the feedback! 🐾 😊

Hi, pet parents! We’re Pawp, an online-first clinic for pets in-between appointments. Pretty much, the pet pros your vet trusts. Our best-in-show virtual vet care service teams up with your primary veterinarian to deliver compassionate and comprehensive pet care, just the way your vet would. With 24/7 instant access to our friendly team of licensed veterinarians and nurses to our mastiff-sized catalog of trusted pet health resources, we’re empowering pet parents with on-demand expert advice, all in their back pocket. Whether you’re a curious cat wondering “Why is my kitten kneading me?” to “Hm, that’s a weird color. Should I be worried?,” pet parents (and their vets) can have peace of mind knowing Pawp’s got their backs…and tails…and paws.
Pawp (pawp.com) has 1,735 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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1,735 approved reviews, newest moderated first
customer
Outstanding service.
Response from PawpNov 8, 2021
Thank you for the feedback! 🐾 😊
Nikki N.
My dog's Virtual Vet Courtney was the bee's knees!!! She was so ready and willing to jump on a virtual consult, which is something I never would have imagined. But everything changed once my little guy went through his assessment at her virtual hands - even though she knew that some TLC might be needed along with heating pads (since we were still dealing with an injury) two days later my pup can run as fast as ever before and play all day long without limping anymore!! It feels amazing knowing there'll always be someone like you guys helping our furry friends get back into shape after they've been hurt or injured. When it comes down pet care, PAWP, you are my dog's best friend.
Response from PawpNov 8, 2021
Nikki, thank you for this feedback! We love being your pup's best friend ❤️😊. We're so thankful you're a part of the Pawp community - sending love to your pup!!
customer
Great conversation, showed she care!!!
Response from PawpNov 8, 2021
Thank you for the feedback! 😊🐾
Shannon
My cat, Marlo, had a blockage and had to be seen immediately. I logged in and called a vet through the Pawp website. Courtney, the vet I spoke with, was so kind and saw the urgency with Marlo’s case. She activated the emergency fund and I had Marlo at the ER within 30 minutes of our call. My vet office had not dealt with Pawp before and gave me a little pushback-not what you want to deal with when your furbaby is in a life threatening condition. I called the 800 number and got Quan on the phone. She spoke with me and the vet office and was able to get them to take Marlo in by providing a partial payment up front. Marlo’s life was saved because of Pawp and their employees. By the time I left the vets office they were singing the praises of Pawp and were going to be sharing the info with their friends and family.
Response from PawpNov 8, 2021
Thank you for this amazing feedback! We are so lucky to have Quan and Courtney on our team - they're amazing. We hope Marlo has a quick recovery! ❤️🐾
DogAssistant
Had dogs for 5 decades. I have had this service for 6 months and have had to contact a vet thru it twice in that time. This has saved me unnecessary vet visits as well as I learned a few things too. Thank you! Definitely worth the money!
Response from PawpNov 8, 2021
Thank you for the kind words! We're so glad you're a part of the Pawp community. ❤️🐾
customer
Pawp was absolutely excellent. Everyone we worked with was compassionate and helped us through a very rough night. Thank you.
Response from PawpNov 8, 2021
Thank you for the sweet feedback! We hope your fur baby is feeling better. ❤️🐾
CC
The vet I had my online chat with, was super helpful. There responses were quick and informal. Definitely worth keeping.
Response from PawpNov 8, 2021
Thank you for the kind words! We're so glad you were able to get the help you needed quickly. 😊🐾❤️
Richard W.
Best service in the world. Our dog was having troubles breathing and within a few short moments on a Sunday night (Halloween) we were connected to a live vet to get the answers we needed. Amazing!
Response from PawpNov 1, 2021
Richard, thank you for sharing your experience! We're so glad we were able to support. We hope your pup is feeling better. 🐾 ❤️