PawpReviews of pawp.com

We subscribed for two years and submitted a claim after our dog had emergency surgery for bladder stones. It look over a month of hounding them for a response for them to completely back track and lie about how much they would cover. It said we were approved for $3000, we entered our banking info, then they only transferred half, claiming all of a sudden they only cover one invoice for the emergency, despite their website and app stating to submit all invoices for review and needing all that documentation. Absolutely a scam and I will be telling everyone I know to stay far away from this company. Ridiculously complicated and hustling with promises of payment that are never fulfilled.

I followed all the rules. I submitted all the paperwork for my dogs emergency. They denied the claim. The foxtail in my dogs eye was not deemed an emergency. Even though Pawps own vet told me to get my dog to a vet as it was an emergency. Then I heard a bunch of other people had gone through this with PAWP. This site is a scam. Don’t get this insurance. Look elsewhere.

They’re a scam organization. There’s 0 customer service. I don’t mean that as in they aren’t friendly or kind it’s that you literally cannot get a hold of anyone when it comes to claims. You may get an email response from them days later. They hide unfair policy in fine print and unless you have a lawyer review your policy you will never receive a payout on any legitimate claim. They are not BBB accredited. That should be your hint. Cheap money grab and one can only hope the free market and hundreds of legitimate competitors put them out of business .

I have liked the responses and advice I have received from the staff. Most recently my pet was very ill. The doctor I spoke to recommended that based on my dog’s symptoms I should take her in for emergency care. I did take her in. She spent the rest of the night and the day in the hospital. For that I am very pleased. PAWP says that they will pay $3000/yr for one incident. The bill for her stay was $3370. I filed according to the instructions given. They have the documents and invoice. I received a notice telling me that they won’t approve claim because the documentation needs to be in a format similar to nursing documentation, example SOAP. I had seven days to respond. I reached out to the emergency hospital. I did not get a response from them. After seven days PAWP closed the claim. It felt like they had no intention to refund my claim. I looked at the instructions about filing a claim. There was no mention on how the document was to be made.

When this company first started out, they were great. In the past two years however - I don’t know if they’ve just grown too fast or if they really are just scam artists. But it will be the most frustrating experience of your life. You want to run - not walk away from this company for these reasons. 1. Reimbursements take forever or never– if you’re lucky enough to get one – they take a minimum of two weeks. 2. You literally cannot ever talk to anyone – there is no phone number. And when you contact them through text and email all you get back are automatically generated replies, such as “Thank you for reaching out” blah blah blah. It’s like a vicious cycle and you’re just caught in it. 3. Even if you carefully read the policy and send in all relevant documents and call them beforehand and follow the rules - they WILL find a reason to deny you. They told us we declined medical care, when in reality, after being at the ER Vet ALL night (7 hours) and getting NO Treatment other than tests and fluids, we had the ER vet send the test results to our daytime vet. Since it was 8AM at that point. - $5,000 in and they had the AUDACITY to say we denied medical treatment?!?!? (ER Vet was $2300 - never got a penny from PAWP). 4. You cannot appeal. 5. If it sounds too good to be true, it is. This company should not be allowed to market in our State - my next thing on the to-do list. Don’t waste your money.

I am so grateful for this service. The vet set my mind at ease when I accidentally dropped two pizza boxes on my poor cats head. She’s doing fantastic today and back to her old self.

Super recommend it!

Pawp is an awesome resource! I love having a place to go with immediate pet concerns and for ongoing care, in addition to our full-time vet.