PawpReviews of pawp.com

Seriously slimy company. They will tell you they sent a renewal notice via email but I searched and found nothing except the cancelation confirmation email. I signed up through T-Mobile and did forget about it but they were pretty rude and unhelpful when I tried to chat with customer service about it. I just said I didn't remember signing up and asked for a refund. Lesson learned. If you're thinking about signing up, DON'T! Actual Chat log: Agent: Hi (my name)! Pawp sent a renewal reminder email to all members before their renewal date. After checking our Email Service Provider's audit log, I can confirm that this email was sent to your email address on file and verified as delivered. Your membership has been canceled, and you'll no longer be charged. You'll retain access to your membership benefits through the current annual billing period. Per our Terms of Service, we're unable to provide a refund for membership fees under any circumstances. No prior cancelation request was received nor processed prior to the charge date and time. If you have evidence of a cancelation, such as a confirmation email, please forward this information to (their email address) as soon as possible so that we can assist. We'd be happy to take a look! Me: I just looked through my emails and the only one I received was the one I just got telling me my membership was cancelled. Agent: Your membership has been canceled, and you'll no longer be charged. You'll retain access to your membership benefits through the current annual billing period. Per our Terms of Service, we're unable to provide a refund for membership fees under any circumstances.

They lierally will not assist with connecting my Wallmart + membership with my account. Terrible customer service and they only text. What kind of company does this? Answer your phone. Don't waste your money.

Never used this service and was charged $99. Company is refusing to give a refund.

Disreputable company. Predatory business model. Stay away and spread the word to avoid this company. We should pay for services rendered. Not payment upfront for zero services. Don’t call support because they can not help you. These are the same pyramid schemes that was portrayed in the movie beekeeper. Their job is to scam their way to take your money.

We paid an entire year for our pets insurances paying the extra $20/mo for emergency services. On the last month our pet had an ER visit for an injury to his vertebrae. $800 and an entire month later we were denied because the documents weren't submitted with 14 days of the visit. We sent the documents a week after, and pawp did not review them for OVER a month. It's not on us to be at fault for the documents not being reviewed. They also claim a slipped disc is not an emergency when our pet was dragging his back paws. Bad faith insurance company with low approval rate for reimbursements. We had just renewed for another year before we got the denial and are looking for a new insurance. Spot pet insurance comes back as the top insurance and is more affordable. Everywhere I read reviews says to ignore pawp at all costs. Sad that the cost might be your pets life because they deny your claims.

Professional, prompt and competent advice. The app is also very user-friendly to use. Great service!

Pawp markets itself as an online veterinary clinic which it is un equivocally NOT. Sure you may online chat with an actual veterinarian, however you will not be able to actually resolve any medical issues with them. My dog had an ear infection that was described in depth, accompanying photos were sent and the “vet” agreed it was an infection. But the suggested treatment was to buy a cone from their affiliate partner Walmart and to follow up with an in clinic vet. I asked why they couldn’t prescribe a medicated ear wash and they said they can’t provide treatment like that. “Only reassurance on whether or not you should arrange an appointment with an in person vet” To me this is a misleading service and a complete waste of time and money. If my surface level consultation had this level of deception, I can only imagine it gets worse the deeper you go.

Pawp uses the classic Deny, Delay, and Defend tactic. They do not provide clear instructions or definitions for what they want in a claim so that when you do submit a claim with all the documentation you have (invoices, medical records from the vet, etc) Pawp can just deny your claim arbitrarily and say "oh we didn't get ALL the medical records." Worst of all they only give you 7 measly days to gather an enormous amount of documentation for a claim, so that they can more easily deny claims. Pawp insurance is a joke. Don't put your pet's health at risk by using these clowns.