PawpReviews of pawp.com

Such a waste of money. All they ever say is go to a vet. ChatGPT is better then pawp.

I’ve been a member since 2022, and I’ve recommended this insurance to many friends and family members because it seemed like such a great option—especially after seeing a colleague in the veterinary field have a successful experience with her cat’s claim. Recently, I had an emergency with my own dog that resulted in a heartbreaking brain tumor diagnosis. I had to say goodbye to her shortly after speaking with one of your chat representatives, who was absolutely wonderful—kind, informative, and compassionate. She made me feel like I was in good hands during one of the hardest moments of my life. When it came time to process my claim, I followed the directions exactly: uploading the full medical record and invoice, then waiting the stated 5–7 business days for a decision. After that timeframe passed with no update, I reached out and was repeatedly told to “please be patient.” I did my best to be understanding, but nearly a month went by before I finally received a decision on October 1st. Even now, I’m still waiting on the actual payment from that approved claim. To make matters worse, communication eventually stopped altogether. The chat team—who were initially helpful—stopped responding to me entirely. This whole experience has been extremely disappointing, especially after the promise of quick processing and clear communication that was advertised. I work as an emergency veterinary technician and have done so for 12 years, so I understand how challenging and emotionally taxing this field can be. That’s why I want to emphasize that your veterinary technicians are truly wonderful, and their compassion doesn’t go unnoticed. However, the claims and communication process needs serious improvement. Saying goodbye to my girl was already gut-wrenching. I just wanted the financial aspect to be handled smoothly so I could grieve and move forward. Instead, I’ve been left emotionally and financially drained, waiting for weeks for something that should have been resolved long ago. Because of this, I won’t be continuing my membership or recommending this insurance to clients or colleagues in my hospital anymore. This isn’t because I don’t see the potential value—it’s because I had so much hope after paying into this for three years, only to be let down when I finally needed it most. I’m still waiting on that payment, and I hope this feedback helps improve the experience for others in the future.

Our tabby ate a lily leaf at 1 a.m.—terrifying. Pawp’s vet on video diagnosed pretty fast and saved us a panic run to the ER, but follow-up info took hours and the script they sent was 30% pricier than our local clinic. Useful in a pinch, just don’t expect white-glove care.

Great app and friendly assistance!

My cat started wheezing at 2 a.m. and Pawp’s vet on video was kind—she talked me through checking his gums and tempo, which steadied my panic. Still, when I asked for the advertised $3 k “emergency fund,” the hoops appeared: receipts, fax-quality records, then radio silence for three days. He’s fine now, but the safety net feels more like fishing line—strong until you lean on it.

Started to seem concerned about my pet's health and then immediately went into pay for services it's a business it's corporate don't let them fool you they really don't care and no matter what you do in the end they say take your pet to the veterinarian wow that was a fun circle and you want money money for everything it's a total scam don't go for it

Signed up for the “$3,000 emergency fund” promise. When our cat started gasping at 2 A.M., the video vet was kind and quick on Zoom—great bedside manner. Then the red tape began: five uploads of receipts, three days of waiting, and only 60 % of the bill covered “per policy.” Not a scam, but not the safety net they advertise, either—more like a helpful friend who’s always a little short on cash.

No prescription in Texas, the only reason I bothered signing up for this service. Very disappointing.