Paw.comReviews of paw.com

There was a problem with the tracking that amazon provided and we thought pieces were missing. Being alarmed.....I reached out to customer service and they are every bit as fabulous as the products which we've been using in our house for years and years, wonderful experience beginning to end.It's impossible to speak to how truly fabulous these people and products are

Paw.com has amazing customer service. They were extremely responsive to my needs and 100% did what ever they could to make me happy.

I purchased a throw and want to return it. I have not received a return email after emailing you several times. I tried to upload the bar code and your system will not allow me to do so. I will never purchase another product from you. In addition you charge very high fees to return an item and I felt the throw was not worth the price.

Every day I get about a dozen emails from this company. I report them as junk and they just send another one with a different email address. I have blocked about 100 so far. They are horrible! I can't get rid of them. Don't engage, they will harass you non-stop.

I see a lot of negative reviews for Paw, but I’ve always had a good experience ordering from this company. My dogs love the beds and they hold up through multiple washings. I’ve never needed customer service, and the shipping has been super fast.

This company is one of the rare ones that keep their word and stand behind their well-made products. I’ve had one bed from Paw.com that has lasted 4 YEARS through countless machine washes, being peed on by a growing puppy, chewed and licked and thrown around, and still looks brand new. I recently ordered their new cooling bed as we have a rescue Husky joining our family soon, and the first shipment arrived without the cooling cover included, whoops! When I reached out, they were extremely responsive and sent an entire new bed to me, apologetic and ensuring I received everything. On top of this, the new cooling bed is SO wonderful and exactly what I was hoping for, as my dog Suki (Chow and Great Pyrenees mix) runs super hot and usually doesn’t stay on her bed for several hours before she’s panting and moving to a new spot. She LOVES this bed, and it’s also always literally cold to the touch, which is really cool! :D I’ve been a customer for years and will continue to rant and rave about this brand, they’re worth every penny :)

This company is a scam I asked for a full refund and was told I had to send the empty packet for a refund. When I explained it had gone in the bin and my bins had been emptied i was basically told that’s tough no refund then.

I’ve had two purchases with Paw.com Canada. I bought a cat bed about 3 years ago and it’s been a favourite in the household ever since. Even 3 years later all the animals love it. My moms kittens are obcessed with it so I decided to go all out and get 2 beds for the little cats that were much bigger and more expensive. What was my issue? On order #2 I had an issue getting gift cards processed, which was disappointing in the moment. I stayed resilient and continued to seek an answer and resolution and this company was entirely accountable to the absolute highest degree possible. Resolutions Process: Not only did they listen to my complaint and not lie or make excuses, but they escalated it to a manager who rectified it ultimately (and ensured the process was totally worth my time and troubles) and after receiving the products and having them a couple months, I can honestly say they have exceeded my expectations completely. Quality of products: The quality of all 3 beds that were purchased is the highest possible. I myself have fallen asleep on the two bigger beds because they are so comfortable. The company even has a whole gallery of literature about washing the beds and taking the best care of Faux Fur products it’s actually really awesome knowledge to have. The quality of the products, the literature, the community, and the resolutions/customer service is absolutely amazing. Good luck finding genuine accountability like this anywhere else. In closing, I am extremely specific and when I have a vision I am driven to ensure it follows through as planned. This company never tried to make excuses and they didn’t waste my time once they realized a mistake was made & I was upset. Please keep in mind there are likely busy times for their customer service so please try to remember why you came to the website which was because you love your animals. This company loves animals too! We are all genuinely good people trying to give our animals the best possible life we can. Stay positive, and try to resolve your issue with the mindset that it’s not personal there are just sometimes issues that happen along the way. I give them 5 stars for the highest experience quality, excellent accountability, amazing resolutions process, and making me as a consumer feel completely heard and appreciated. As a consumer you can guarantee I will support them again in the future for the effort they put into my resolution. I wish you all the best with your future orders and please show this company your genuine best attitude as I can guarantee they will be giving you theirs. Stay factual and logical about their abilities to satisfy your issues and I can guarantee they will give you a “more than fair” resolution to whatever issue you might have experienced.