Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

I placed an order on 6/26/20 and received an email that it had shipped on 6/30/20. They charged my credit card on that day, 6/30/20. It is now 7/14/20 and there is still no tracking information available for an order that has supposedly shipped. I tried calling customer service and they are not taking any calls at this time. They said on the phone to use their live chat on the website. I tried live chat during their stated hours, and it says it is unavailable. My last resort was to send an email. I received a reply saying they are taking 10 days to respond to email. Bottom line: I like their products but will never place another order with them again. They have basically stolen my money and will not respond to provide a refund or help me resolve this issue in any way. Update: 7/28/20 - the company sent me an email saying they received my return and I would receive a refund. I never sent a return, but I assume it got sent back to them for some reason and they processed it as a return. The amount refunded was about $10 less than I spent so maybe they take some off for a return? Then, surprisingly, I received the product a few days later. Overall, I am glad to have the product but this process took a month and lots of frustration overall. I discovered they sell some of their products on Amazon - if you want to order PC products I suggest you buy them through Amazon instead to avoid shipping and customer service issues.

I received the two items which I ordered in a timely manner, which was fine. Then I received an email stating that I had ordered an additional $300 of their products, which I had not ordered. I received the order and had to pay $8 to return items which I didn't order, and now the post office wants to deliver an additional package from them. I'm annoyed that I keep having to go to the post office and spend $ to send back items I don't want. Grrrrr... Emailed the company and heard a pat response that they were busy but would get back to me. As a followup, I was contacted by customer service and they refunded over $300 for the products I didn't order.

I placed an order on June 23 and received a shipping confirmation on June 25 but the tracking number does not work! I have no idea when to expect my package or where it even is. When I put in the tracking number on the Landmark Global website, it says that they can't find a match for my tracking number. Please let me know if there is anything you guys can do to fix this issue

Worst experience with thier customer service,they won’t respond at all,i am trying to contact them from past 5 days

I placed and order yesterday without knowing that orders are taking over 10 days to being processed. I am travelling back to my home country on the 10th of July, so I will not get the item on time. I have been trying to cancel the order but it has been nearly impossible to get a hold of anyone that can help me. I send an e-mail and the automatic reply said that they will get back to me in 10 business days!!!!! Incredible that this company has such poor customer service

UPDATE: They refunded our money. They claimed we might have had our account hacked. Since ANOTHER customer posted on their FB page that the exact same thing happened (just a week before it happened to us), we suspect the hack is on their company site. Do NOT store your credit card info on their page! We received an order from Paula's Choice that WE DID NOT ORDER !! It's a combo of several items from past orders. Adult daughter and I share the account. NEITHER of us made this order - $280.24 worth of products! Doubles and triples of some items. I have sent off an email today, but of course it is Saturday. VERY BIZARRE. We are requesting a FULL REFUND. WE DID NOT PLACE THIS ORDER! Also, be aware, PC is not answering their customer service phones, even during business hours, you will get a recording directing you to email.

Still missing item after reaching out THREE separate times. Customer ticket #925993. No response back after 8 days of trying to reach out. My order number is #304206039. Can someone please advise and provide a status update of my missing order.

This is my first time ordering from Paulas Choice, and I am extremely disappointed in their lack of customer service. I had reached out to them immediately after purchasing my products since I had made a mistake on my shipping address. This was over 2 weeks ago, I had reached out to them by email, by phone, by instagram messaging and comments, and tried to chat with them on their website. I have not been able to get a response from them at all!! I had also reached out to the mail carrier, both ups and usps and they were unable to redirect my package and advised that I reach out to the sender. Unfortunately, they attempted the delivery today, and of course it was returned to sender because it was an incomplete address. I still have yet to hear from Paulas choice, and I am requesting a refund. Their lack of customer service is extremely disappointing especially for new customers like me who was extremely excited to try their products. I will be requesting a refund, but I doubt I will get any response on that as well.