Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

Paula's Choice has responsive customer service that quickly shipped out a replacement item to me after UPS lost my order. I enjoy their products and appreciate the company's research-backed approach to skincare.

So far so good! The experience has been a pleasant one.

I wanted to state that I really like paula’s choice products but my last order it’s been just an awful experience. I usually order through Amazon but this time I decided to do so through the official site. I waited for over 3 weeks just to get a confirmation of my order (again that’s fine and I understand the current situation), on May 27th I was supposed to receive my package on the mail ups says it was delivered but I never received it!. Since then I’ve been trying to contact Paula’s choice but it’s just impossible I can not contact them by phone or live chat or email or any of the options they give. I’m very disappointed I’ve never had such bad experience with any company before.

Shipping has always been timely previously. I am a long time customer and I understand shipping delays due to covid 19, as are most places right now. But no matter how good the product my last 3 shipments have taken weeks to process. And unfortunately authorized sellers seem unable to stock a wide range of their items also

poor customer service...so i have been trying to be patient but my experience from the start has been bad. Products arrive very late...takes atleast 3+ weeks to deliver while a lot of other companies are delivering on time. The website claims to have a money back guarantee so i reached out to customer care with a very bad reaction i had to some of their products. I get an automated email stating that they will get back after 10 business days and they still haven't! first the delivery is way delayed and now this!

I initially posted a review about poor customer service response time after I didn't receive an order. I was contacted by the company and not only did they resend my order, but they refunded me. Good customer service is rare these days and Paula's Choice sure turned this into a customer service win. I will continue to stay a loyal customer and I appreciate the way they handled my complaint.

Their cosumter service was very helpful when I was gettibg placed my for order. So far it’s been effective with my skin and I’m in love with the formulas of the products. As a first time buyer I will most likely buy again. Keep up the great work Paula’s choice.

I used to be a long time customer of Paula’s Choice (since 2011) but I will never order from them again. I placed an order on 5/11. I understand that with COVID, there are significant delays. However, I have still not received my order as of 6/4. What is most frustrating is their lack of customer support. They can continue to send out marketing emails about their products (Trust me, I’ve since routed everything to junk) but lack call or email support for their customers. I’d return/cancel my order but provided how this experience is going, I just want to be done with this company. Plus I have to wait to actually receive the order to cancel it, which at this rate will probably not happen.