Paula's Choice, LLC - US and CanadaReviews of paulaschoice.com

I have been a loyal customer of PC since I was in middle school (I'm in my mid-20s now); however, I feel like the formulation of the products have changed drastically to the point where I am now skeptical of purchasing products. For example, my most recent purchase of the Weightless Advanced Repairing Toner was recommended to me through the routine quiz. I had used this product in the past and enjoyed it; however, on this occasion, it stripped my skin so badly that it was irritated to the point that it caused inflamed acne. It felt like my skin was going to crack! Another example is the C15 Super Booster. This product broke me out as well. In all the years that I have purchased products from PC, I have never broken out or experienced any kind of irritation from them! I have always experienced amazing results, which is why I have stuck with PC, so I am sure you can understand how disappointing this has been for me. Another thing that has been disappointing for me is how much the prices have increased. It seems like PC is trying to change to a luxury brand when in reality it isn't. This is a brand that was built on affordability and uses ingredients that are supposed to be great for your skin. Because of my past two experiences with PC, I feel that the company is trying to become something that it is not and is more concerned with making money than creating products to give results that people are looking for when they have nowhere else to turn to. I am giving it two starts because the direction it is going towards.

So I was contacted by Josh the director of client service since I last left a review here couple days ago. Josh was super efficient and helpful. He sent out a replacement order as well refunded my order due to the experience. I’m very thankful for his help. I totally understand Covid-19 has impacted everyone. But sometimes you just need someone to take time and help you out, and he did that exactly. Now I just hope that I can actually receive my replacement order.

Excellent value for the money. Consultants that give great skin care help.

Love the clean quality and prices of this wonderful product! I also love the timelines of deliveries.

My package was missing. Paula”s choice took care of it and quickly sent me a replacement.

So far my experience is not to so good my order is pretty late and I don’t know when it’s going to come but I like how when I reached out to them about it they reassured me and told its coming.

I ordered a product on 6/19/20 and it is now July 15th and I still have yet to receive my product or refund. Also I am having a difficult time getting in contact with customer service this makes me very disappointed I wanted to try the brands products but simply getting the item or help is impossible. The links for customer help do not work nor does the phone number they have provided also live chat is unavailable so how do they expect people to get help with their orders. I honestly feel scammed

Orders always ship quickly, products never break me out and have helped my skin so much! I love this website and will continue to be a regular shopper!