ChR
Billigware! FINGER WEG!
Billigware! FINGER WEG!! Ich habe mir zwei Uhren gekauft, wollte die Uhrzeit einstellen und habe die komplette Krone inkl. Stift (!!!) in der Hand. Die Rücksendung und Rückerstattung war eine Qual! Er wollte zuerst ein Video von der defekten Uhr. nach unzähligen Mails und nachdem der Rechtsanwalt sich das angesehen hat war dann das Geld nach 4 Wochen der Rücksendung da! Unglaublich ist zudem das sie ein Video wollten und eine Begründung zur Rücksendung! Schon mal was von Widerrufsrecht gehört?
Response from Paul RichApr 20, 2020
Dear Christian, thank you for your feedback. In this case, we believe further clarification is needed. You have contacted us on the 25th of December via e-mail and received complex assistance regarding your return request in a timely manner. Given the fact our representative informed you regarding the time it takes for a return/refund to be processed (quote: 'Please note that in some cases it may take 2-3 weeks for the return to be processed by our logistics department and the refund to be granted.') we do not believe your case was not handled properly. Your one star rating does not reflect that and is therefore untrue. It is a part of the order management framework to request a video/photo of a malfunction, so our quality assurance team may proceed accordingly with a case such as yours. We understand it may not be completely convenient, however this method has proven to be the most effective and least time-consuming in the long run. Please reconsider the overall tone of your review, as we would be grateful to receive factually correct feedback only. Kind regards, Paul Rich team



