Good place to buy watches for really good prices. So far no problems with my purchases.
Response from Paul RichFeb 23, 2026
Hi Jaime,
Thank you so much for taking the time to share your experience with Paul Rich!
We’re truly happy to hear that you’ve been enjoying your purchases and that everything has gone smoothly so far. Providing high-quality watches at great value—along with a seamless shopping experience—is exactly what we strive for, so your feedback means a lot to our team.
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your support and for being part of the Paul Rich community.
Warm regards,
Paul Rich Customer Support Team
QD
quentin D.
Trace d'essence incrusté sur le verre
Trace d'essence incrusté sur le verre, légère marque de colle sur le cadran et au bout de deux jours buée présente dans le cadran . Photo présente sur leur site et d'aspect différentes en réalité. Le bracelet n'est pas pratique a ouvrir et fermer. La date et le jour ne sont pas aligné.
Response from Paul RichFeb 6, 2026
Dear Quentin,
Thank you for taking the time to share your detailed feedback with us. We are truly sorry to hear that your watch did not meet your expectations and that you experienced several quality concerns.
We understand your disappointment regarding the residue visible on the glass, the slight glue mark on the dial, the presence of condensation inside the watch after only two days, as well as the misalignment of the date and day display. We also regret that the product’s appearance differs from the photos shown on our website and that the bracelet is not convenient to open and close.
Please accept our sincere apologies for this experience, as this is certainly not the level of quality we aim to deliver. We would like to look into this matter further and assist you with an appropriate solution.
Kindly contact us directly at [email protected] with your order details and any relevant photos, and our support team will be happy to review your case and guide you through the next steps.
Thank you for bringing this to our attention. We look forward to assisting you.
Kind regards,
Paul Rich Customer Support Team
RR
Roberto R.
Nice watches so far
Nice watches so far
Response from Paul RichFeb 3, 2026
Hello Roberto,
Thank you so much! We’re glad to hear you’re enjoying the watches so far and truly appreciate you sharing your feedback. Should you need anything else, please let us know.
Best regards,
Paul Rich Customer Support
JA
Jo A.
EVERYTHING
EVERYTHING! From purchasing, to receipt of item, to packaging, to hubby’s enthusiasm in receiving and LOVING the watch.
Response from Paul RichFeb 3, 2026
Hello Jo,
Thank you so much for sharing this—we’re absolutely thrilled to hear that everything, from the purchasing experience to the packaging and your husband’s excitement, exceeded your expectations. It truly means a lot to us that he loves the watch and that the entire experience was a positive one. Should you need anything else, please let us know.
Best regards,
Paul Rich Customer Support
RW
Roderick W.
Loving my watch
Loving my watch
Response from Paul RichFeb 2, 2026
Dear Roderick,
Thank you so much for taking the time to share your 5-star review! We’re truly happy to hear that you’re loving your watch.
Your support means a great deal to us, and it’s always rewarding to know our timepieces are being enjoyed. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out—we’re always here to help.
Thank you again for choosing Paul Rich and for being part of our community.
Kind regards,
Paul Rich Customer Support Team
PD
patrick de V.
⭐ 1 Star
⭐ 1 Star — AVOID AT ALL COSTS — UNRELIABLE AND MISLEADING
I placed an order with Paul Riches Watches on December 2nd, purchasing watches that were clearly listed as “in stock.” To this day, I have still not received anything.
After placing the order, I was informed that the watches were actually not in stock, despite being advertised otherwise. Now, months later, they still cannot provide any estimated delivery date — or even confirm if the order will ever be fulfilled.
What makes this even worse is their terrible customer service:
Almost no communication
Emails and messages are ignored or answered extremely late
No effort to resolve the issue
No accountability, no compensation, no transparency
Customers are simply left in the dark
This feels like misleading sales practices, poor business ethics, and complete disregard for customers. Any company that sells products they cannot deliver and then refuses to take responsibility does not deserve your money or trust.
Do yourself a favor: stay far away from Paul Riches Watches.
Response from Paul RichJan 25, 2026
Hi Patrick,
You were in active contact with our support team via live chat, including extended hours availability, and your messages were answered. The delay was communicated and tied to a temporary stock discrepancy, which you were informed about after purchase.
At no point were you ignored, and options including waiting or refund were available. We do not withhold funds for orders we cannot fulfill, and any customer who prefers not to wait is refunded promptly.
We understand frustration around delays, but claims of “no communication” or “no accountability” are simply not true in this case.
Upon reviewing our records, we can confirm that your order has already been fully refunded. The refund was processed back to your original payment method, and depending on your bank or payment provider, it may take a few business days to reflect on your account.
We understand that delays can be frustrating, especially when ordering for a specific occasion. While we stand by the accuracy of our communication in this case, we regret that the overall experience did not meet your expectations.
If you have any questions regarding the refund or need further clarification, please do not hesitate to let us know. We remain available to assist you.
Kind regards,
Paul Rich Customer Support Team
MJ
Mo J.
Finger weg!
Finger weg!
Kauft nur wenn ihr euch zu 100% sicher seid, dass ihr das Produkt behält.
Ich hab es gekauft und sofort bezahlt.
Nach 5 Tagen kam es an.
Hab es mir aber anders überlegt.
Habe das Paket sofort nachdem ich es abgeholt habe direkt wieder zurück geschickt.
Seit mehr als 10 Tagen ist das Paket bei denen angekommen und es kommt nur
„unser Lager SUCHT ihren Paket, sobald die es gefunden haben schicken wir das Geld“
Und seitdem kommt auch keine Antwort mehr auf meine emails.
Ich denke ich bin mein Geld los.
Betrüger, mehr nicht.
Response from Paul RichDec 30, 2025
Thank you for reaching out, and we sincerely apologize for the frustration and concern this situation has caused.
We completely understand how upsetting it can be to return a package and not receive an immediate update. Please rest assured that we take these matters seriously. Sometimes, once a return is received, it may take a short period for our warehouse team to locate and process the package before the refund is issued.
To assist you as quickly as possible, could you kindly provide your return tracking number or any proof of shipmen to [email protected]? This will allow us to follow up directly with our warehouse and ensure your refund is processed promptly.
We truly appreciate your patience and understanding and are committed to resolving this matter for you.
Kind regards,
Paul Rich Customer Service Team
BF
Boba F.
Die Uhr sieht auf den Bildern besser…
Die Uhr sieht auf den Bildern besser aus als in Realität. Sie erfüllt zwar Uhren Zweck aber die Lautstärke des Tickets gleicht einer Temu Uhr. Wenn die im Schlafzimmer liegt ist nichts mit schlafen.
Response from Paul RichDec 17, 2025
Dear Boba Fat,
Thank you for sharing your feedback with us. We sincerely apologize that the clock did not meet your expectations, and we completely understand how frustrating it can be when a product looks different in person than in pictures.
We appreciate your honesty regarding the volume, and we’ll certainly take your comments into consideration as we continue to improve our products. If there’s anything we can do to assist you further, please don’t hesitate to reach out.
Thank you again for your feedback, and we truly value your support.
Warm regards,
Paul Rich Customer Service
