Paul RichPaul Rich I International Official Store
Paul Rich (paul-rich.com) has 504 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Jewelry & Watches · Huntington, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · New York, New York
Excellent
Jewelry & Watches · Brooklyn, New York
Excellent
504 approved reviews, newest moderated first
denny B.
Great product, but wish the calendar window was larger !
Response from Paul RichSep 7, 2026
Hello Denny, Thank you for the great feedback! We’re so glad you’re enjoying your watch. We appreciate your suggestion about the calendar window size and will be sure to pass your feedback along to our product team. We hope you continue loving your timepiece! Best regards, Paul Rich Customer Support
John
I bought a watch on Jan 2026 and the minute hand has fell off I contacted them showed the proof it was under warranty they credited the amount I payed for the watch i chose a watch and offered to pay the difference which they said we can't do don't bother buying anything from this company
Response from Paul RichSep 3, 2026
Hi John, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you’ve experienced throughout the warranty replacement process. We understand how upsetting it can be to have an issue with your watch and then find that the replacement option you selected was not available within the applicable replacement value. We also appreciate that you were willing to pay the difference for the watch you preferred. To clarify, under our warranty replacement process, we can provide a replacement up to the amount actually paid for the original watch. Unfortunately, we’re unable to collect an additional payment to cover the difference if the replacement selected exceeds that amount. We understand that this may not have been the outcome you were hoping for, and we’re sorry for any confusion or inconvenience this has caused. Our intention is never to make the process more difficult, and we truly value your feedback regarding your experience. We appreciate the opportunity to assist you and hope we can provide a better experience in the future. Kind regards, Paul Rich Customer Support
Olumide A.
I bought this for my husband and he love it.
Response from Paul RichSep 3, 2026
Hello Olumide, Thank you so much for sharing this with us! We’re thrilled to hear that your husband loves the watch. We truly appreciate you choosing Paul Rich and hope he enjoys wearing it for many years to come! Best regards, Paul Rich Customer Support
Emelda F.
My husband loves your timeless pieces and if it makes him happy it makes me happier cause he makes sure to get everything I want and their beautiful and super expensive looking for a great price.
Response from Paul RichJul 2, 2026
Dear Emelda, Thank you so much for your heartfelt feedback! We're truly delighted to hear that your husband loves our timeless pieces. It means a great deal to us to know that our watches bring him joy—and that seeing him happy makes you even happier. We're also grateful for your kind words about the design and value of our watches. Creating timepieces that look luxurious while offering great value is exactly what we strive for, so it's wonderful to know we've met your expectations. Thank you for choosing Paul Rich and for sharing your experience with us. We hope to continue being a part of your collection for years to come. Kind regards, Paul Rich Customer Support Team
Suraj T.
If I could I give negative 0 I did order watch from uk and it took one month to arrived I was so excited but it ruined everything they send me wrong watch speak with agent they said it’s not our fault so I send it back paid all the postage fee when they get it back then they said we don’t have the watch which you order what a same. It’s disgusting please don’t get scammed.
Response from Paul RichJun 27, 2026
Dear Suraj, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it must have been to wait for your order, receive the wrong watch, and then learn that the model you originally ordered was no longer available after your return was received. We also recognize the inconvenience of having to pay the return shipping costs, and we understand why this has left you feeling dissatisfied. While we understand your frustration, we would like to assure you that our customer support team follows established policies and protocols when handling all orders, returns, exchanges, and warranty requests. Our decisions are made in accordance with these procedures to ensure that every customer is treated fairly and consistently. We regret that, in this instance, the requested model was no longer available by the time your returned item was received and processed. We understand this was disappointing and sincerely apologize for the inconvenience. Your feedback is important to us and has been shared with the appropriate team for review as we continuously work to improve our products and customer experience. Thank you for sharing your experience, and we apologize once again for the inconvenience caused. Kind regards, Paul Rich Customer Support Team
Brianna W.
I was sent the wrong watch but I did not complain because I had no time to complain i had to give them a gift at that moment so I had to keep it unfortunately
Response from Paul RichJun 3, 2026
Hello Brianna, Thank you for your feedback. We understand that you needed to give the watch as a gift right away and may not have had the opportunity to contact us at the time. However, based on our records and the packing documentation for your order, the correct watch model was shipped. Since this review is the first time we have been made aware of this concern, we were unfortunately not given the opportunity to investigate or rectify the issue. If there was an error with the item received, we would have been happy to review the matter and explore available solutions. For any future concerns, we encourage you to reach out to our support team directly so we can assist you as quickly as possible. Kind regards, Paul Rich Customer Support
Karl T.
Beautiful watches at a reasonable price , Service was impeccable Watch comes to life in light and dark very sparkly ,
Response from Paul RichJun 1, 2026
Hello Karl, Thank you so much for your kind feedback! We’re delighted to hear that you’re enjoying your watch and that you had an impeccable experience with our service. It’s great to know the design stands out so beautifully in both light and dark settings. We truly appreciate you taking the time to share your thoughts and support. Best regards, Paul Rich Customer Support
Brenda R.
watch looks really nice, it was a gift to my dad he liked it. the only thing I did not like is that there are no size options for the case or the watch the size of the watch on his wrist is ok, but if there was an option for a 40-43 with that look it would be even better.
Response from Paul RichMay 6, 2026
Hello Brenda, Thank you for your thoughtful feedback. We’re very happy to hear that the watch looked really nice and that your dad liked his gift—it’s always great to know our pieces become meaningful presents. We also appreciate your honest comment regarding the case size options. At the moment, each model is designed with a fixed case size, so alternative sizes (such as 40–43mm for that specific design) aren’t available. That said, your suggestion is very valuable and will be shared with our team for future consideration. We truly appreciate you taking the time to share your experience. If you have any further questions or concerns, please don't hesitate to reach out to us. Best regards, Paul Rich Customer Support