If you remove the tag, they don't accept the return. Luckily, I like the watch, otherwise I would be very frustrated by their return policy:
"REMOVAL OF PARTS INCLUDING FOIL AND TAGS WILL RESULT IN REFUSAL OF YOUR RETURN."
HJ
Holly J.
High quality watches
High quality watches, all my friends are saying it looks amazing, and I think so too. Just really nice.
MS
Marija S.
Watch
Great looking watches. Also, 10% off the first order and free shipping are amazing! Love discounts.
JA
Jay
Sold on alibaba for £20
Pretty average watch, have actually seen them on Alibaba App for £20, so now I’m embarrassed to wear it.
REPLY: Paul Rich watches are private label manufactured so China makes thousands of them and companies like Paul Rich buy a bulk usually 300 minimum order and stamp the logo on it. I’ve actually found most of the collection on Alibaba now.
REPLY: Since you reported my review twice I removed the Alibaba link to your products just so people can still see this review and research themselves. I think it’s important your customers realise how much you mark up the items. Your false comments clearly trying to mislead this honest detailed review.
REPLY: You are literally lying now to the public because its on Trustpilot for everyone to see. I haven't seen any stolen photos, everything is unbranded, anyone can go onto Alibaba and find watch manufacturer themselves and see who is really lying.
REPLY: You're happy its on here yet keep flagging my review hoping its removed? haha ok. I am embarrassed to wear your product because I stumbled across a supplier for a fraction of the price, they even have videos of the products you sell not pictures so your comments again are false trying to make out I am lying and spreading misinformation, the videos show your watches without your branding so they cant be 'stolen'. I am spreading awareness and this has highlighted your poor customer service once again, if you cared about the customers and believed your comments about Alibaba you'd say ill contact the suppliers on alibaba and get them removed instead of making out i'm the idiot and cleverly editing your response.
REPLY: Haha no idea why you say that I don't hold a grudge at all, I explained I stumbled across a manufacturer and now I am embarrassed to wear your product. You keep editing this response and saying Im a liar so I respond, theres no grudge. Your collection is on their website unbranded with detailed videos, perhaps your manufacturer also sells on Alibaba. People can research everything themselves now and see exactly what I mean.
REPLY: Please stop editing this and comparing yourself to top brands like Louis Vuitton and Rolex, no one is making replica Paul Rich watches haha. I bet you edit that out now. They are selling the watches unbranded before companies like you stamp their logo on. All it takes is to google 'private label manufactured watches' to understand whats going on.
REPLY: You're actually bonkers haha, its quite clever how you've edited your response so much each time just to make mine sound bizarre like I am talking to myself. My first review months ago was from you telling me a date and the watch not arriving til 3 weeks later, which is a totally fair frustration.
REPLY: Thanks for taking out half your reply once again then adding another lie. Your other negative review has nothing to do with me, stop lying to the public.
Any customers seeing this should research beforehand and you’ll see exactly what I mean and how much Paul Rich have lied in this response. If it saves one other person making the mistake I did on a cheap product then its justice.
Response from Paul RichApr 20, 2021
We firmly stand behind the high-quality of our products.
We strongly distance ourselves from any watches of similar appearance found on third-party e-commerce websites not certified as official Paul Rich retailers. Such watches are not in any way associated with our brand and are counterfeits of our official Paul Rich Watches.
There are 6 one-star reviews in all of 2021 and yours are 3 of them. Given that over 20,000 customers already joined us this year this is a stellar track record.
Your main argument that our watches can be found on Alibaba for $20 is simply untrue - those are not Paul Rich watches.
For this reason your review is simply false.
Kind Regards,
The Paul Rich Team
GJ
georgia J.
Lovely range of products
Lovely range of products. Absolutely beautiful watches and reasonable price too. Thank you!
NS
Nuno S.
The watches are well built and have…
The watches are well built and have great quality. The frosted star dust is amazingly stunning, eye catching and top quality. Great prices and good selection avaliable.
GA
G A.
Love the Frosted Star Dust range with…
Love the Frosted Star Dust range with the different dial colours
KF
Khristian F.
Bought the start dust gold watch
Bought the start dust gold watch, best watch I have ever had!! The packaging is insane and the watch alone is so stylish, I recommend