patriciaspetals.comReviews of patriciaspetals.com

I placed the order well in advance to ensure the flowers would be delivered on my daughter's birthday. On the day they were to be delivered, I received a call that they were cancelling my order. They also said they would not be able to replace with available flowers because, I was told, they didn't have any flowers. No flowers! Beware!

HORRIBLE! I placed an order over a WEEK in advance to send flowers to make sure it was on a specific date. Not only did I get a call a few days later saying they need to change the type of bouquet I picked because they ran out of the flowers I chose, they also told me after I called them the day OF the flowers expected delivery saying they can’t delivery it until the next day. Which is horrible considering flowers need to be delivered timely, and also how far an advance I ordered! Just when I thought it could not get worse, they called me at the very end of the day saying they can no longer deliver my flowers this week at all and they issued a refund!! But it was too late to order any other flowers!! Horrible I would give them a -5 stars if I could. Horrible customer service as well.

Hard to believe all these bad reviews. My experience was perfect. The woman that took my order spoke very professionally. My order was going to a local hospital and when I gave her the room number…I said - unless they’ve moved him…she called the hospital to verify the recipients room number while I waited only a few seconds on the line. All went well.

Very unprofessional and terrible customer service. Flowers were never delivered! I had to call them to find out that their delivery person couldn’t find the address. This residence was on a major thoroughfare and always received deliveries on a regular basis. There was no communication about a problem. I demanded a full refund. This company is not reliable. I’ll never use again.

Trash scam business. Do not order! They have no intention of fulfilling your order and you won’t know until it doesn’t arrive and inquire.

Do not use them, They are a fraud and not an actual store

I wish I have seen these reviews before I purchased flowers from this florist last Thursday, 03/23/2023. They promise same day delivery, but they called me and said that they can not deliver because they ran out of sunflowers. I asked if they can have a substitute for it, but they told me they will deliver the next day. Of course, no choice on my end. I had to wait for the next day. I get no delivery notification. I called at 12nn to follow up, they said order is out for delivery. I messaged them again at 3pm and they said that flowers were delivered at 11am. The flowers were supposed to be a surprise to our co-worker who just had her neck surgery, but when I was not hearing from my co-worker, I had to mention to her about the delivery. And guess what, she did not receive the flowers. I gave her the Patricia's Petals number to call and find out where it was delivered, because where she lives is in the country, no one can miss the address if they really delivered the flowers. They said they will investigate. I send text message to that number that texted me Thursday, no answer. I emailed, no answer. I called today, they tell you they still have not heard from the driver. Of course, how would they know, they are outsource call center who does not even know what exactly is happening. Yet, they give you an attitude when you don't accept their excuses. Now, I don't even know whether I can be refunded, or will they re-deliver the order because no one is answering. If you call again, they just keep telling the same thing over and over. I don't know why this florist still in business with all the bad reviews. In case they care about what customers say, and they try to get back at me regarding this review, my order number is P-6347-970319-4236

Canceled order day of event...blamed covid supply issue with not one flower available to substitute