Pat McGrathReviews of patmcgrath.com

Made an order while a sale was on as the prices were excellent compared to ordering from uk stores, then of course I read the reviews here and started worrying! All I can say is I had a fantastic experience. ordered on the Wednesday evening and arrived through dhl on the Monday only 5 days to ship to uk, for free shipping this is amazing. no customs as was promised on the website and everything was perfect intact and packaged well. Would definitely order from the website again

Ordered and paid for goods on July 12th 23. Queried the dispatch the following week, received a generic response that stated my order would be dispatched within a week. A week passed, sent another email and received exactly the same response. Another week passed so I asked for my order to be cancelled and refunded. Astounded when I received exactly the same response as previously and my cancellation request was ignored. I ended up filing a PayPal claim which was successful. Dreadful company and even worse customer service. If you are tempted to order anything my advice would be to use PayPal!!

Placed an order on 3rd of July, my money left mt account on 9th of July and since then nothing has happened. The order is still marked as unfulfilled and has not shipped. I have contacted customer services over and over and I either get no response or I'm just told there is a delay. I have begged for my money back and been told this is not possible. I finally posted on Pat McGrath's Instagram page and she/her team responded immediately saying the order would shipped the next day. Needless to say, it didn't. I waited another 3 days and contacted customer services again, and have been ignored again. I'll now be raising a dispute on the transaction with my bank and hopefully they can claw my money back. I am honestly astounded at how poor this service has been from a brand that charges such a premium. So stressed and disappointed.

I placed an order on the 13 and 14 July and still have not received it. I emailed customer service who claim they will get in 24 hours and have received absolutely no reply. It is a shame that such an amazing make up artist with such good products should have a company that delivers below parr service. Really disappointed. The product is not cheap and is certainly worth the money, but surely profits would allow for better customer service

No aconsejo comprar en la página de ofertas de pat matgrath. Llevo esperando más de 45 días por mi pedido, hace un mes llegó a España y de ahí no se ha movido el seguimiento. Atención al cliente responde automáticamente, ya llevo varios email de reclamación con la misma respuesta, uno de los pedidos que hice lo entregaron directamente en el buzón, supongo que el pedido que no me han entregado lo han puesto en otro buzón equivocado, no muestran interés por darme solución. Total que se han quedado con 30 euros míos.

I am writing this review in case it helps anyone else. I last shopped at this store in November/December of 2022. It was seriously the biggest online shopping regret I have to date. Items were missing from my order (like half of it) and when I mailed things back for a refund, they never gave a refund or a response for months. I don't know how this business is still in practice. I would never want the customer service I received here just for some sparkling eyeshadow or lipstick. I thought this company would be bankrupt by now. There were so many social media complaints about ordering issues but they would delete the comments. Customer service never responded to my email inquiries and I had no other option but to dispute the charges on three separate orders. Pat McGrath did rebut my dispute but I also rebuted their rebuttal with my evidence and whatever emails they responded admitting they got my items to return but couldn't refund me because of the charge back. What a terrible business. But I had the last laugh because I WON all my three charge backs. I got my money back and they got what they deserved for not caring to even do basic functions like timely process returns or include everything you order. I will never shop here again or give them a dime. There's tons of makeup companies out there that actually have a great customer service so I will shop there instead. But, this negative experience has me upset about even shopping online for makeup. They sort of ruined my perspective of the beauty industry.

Non comprerò mai piu. Spedizione lunghissima, dopo aver già inviato i prodotti mi arriva un rimborso di una cifra che non capisco senza spiegazione sul prodotto rimborsato. Peccato che era la parte piu consistente di un set e che quella cifra irrisoria non era neanche lontana al valore reale del bene. Mai più.

I returned 4 items valued at £168. Pat Mcgrath deny receipt of my return package and not giving me my refund. Their customer services is an automated response service which is so frustrating. Up until now I have been a very satisfied customer who bought regularly. Another misleading thing is, you place your order with a UK site but have to return to USA which costs a bomb. WILL BE BUYING AGAIN.