Ada
Very friendly staff
Very friendly staff. But they were not always knowledgeable on questions asked about the service. Also it was sometimes a little difficult to schedule to speak to someone specific about a specific issue.
Response from PATLiveJun 26, 2020
Hi Ada and thanks for taking the time to provide feedback. We’re really sorry to hear that the agent you spoke with provided a less than excellent experience, and we’ll certainly address this in their next coaching session. It looks like one of our team members was able to get in touch with you since then and was able to help you resolve your questions regarding your plan. Our team has also tried reaching out to assist with your requested script changes, but haven't been able to reach you yet. We'll try you again, but if it’s easier for you to reach out when it’s convenient for you, we’re available by phone, chat, and email 24/7.