PATLivePATLive is a virtual receptionist service that delivers what every caller wants – a real live person and helpful service, 24/7. Instantly change how receptionists are handling calls with your real-time status, and stay updated with an email, text or push notification after every call. To experience PATLive for yourself, start a 14-day free trial today. To learn more, visit patlive.com.
PATLive (patlive.com) has 196 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Mary A.
Any time I have called for any type of information, I find your employees ready, willing and able to handle my calls. Additionally, they are always polite and friendly. The best of both sides of a business. Thanks...
Response from PATLiveJan 22, 2021
This is wonderful to hear, Mary Ann. We really appreciate the kind words!
Rosa A.
no consistency in live answering the phone truthfully I don't think I will continue much longer its surprising the most important part so badly overlooked,
Response from PATLiveJan 22, 2021
Hi Rosa. Thank you for your time today. While we were disappointed to hear this feedback, we are so glad that the recent adjustments made to your service have been an improvement. If you need anything else at all, please give us a call at 800-775-7790, we're here for you 24/7.
Jennifer
Phone calls are put on music hold for a while before anyone live answers, a lot of callers hang up during this time and we get charged for it. Oftentimes the receptionist can’t understand the caller and the caller gets frustrated having to repeat themselves. The receptionists keep calling us by the wrong name.
Response from PATLiveJan 22, 2021
Hi Jennifer, we really appreciate your time and are so glad we were able to reach you for further details and billing clarification. We know how important it is to serve your callers with fast answer times and complete call handling accuracy. We have adjusted the hold settings on your account and optimized the call handling instructions for our agents based on your feedback. As discussed, you are only billed for live talk time - never hold time. Please do not hesitate to reach out to 800-775-7790 with any other questions or concerns.
Robert
Pat Live does a great job for us, the only reason i rated your service as a 4 is that 90% of received calls start on hold rather than a person answering.
Response from PATLiveJan 22, 2021
Hi Robert! While we're happy to hear you're happy with your service, we really appreciate the feedback about your hold settings. We have made adjustments to your account and contacted you, but weren't able to get in touch. If you have any other concerns or questions, please feel free to contact us, we're here for you 24/7.
Gene B.
Very happy thank you
Response from PATLiveDec 23, 2020
We're happy you're happy, Gene! Thank you for taking the time to share your experience with us.
Kathleen
Canceled service and was still charged after cancelation
Response from PATLiveDec 22, 2020
Hi Kathleen, we really appreciate you taking the time to provide us with feedback and apologize for your cancellation experience. Upon further review, your request to cancel was in between billing cycles, so we have refunded you for the full amount following your cancellation request. If you have any questions, please do not hesitate to reach out to 800-775-7790.
Gary D.
Pat Live has been great so far, no complaints.
Response from PATLiveDec 23, 2020
Hi Gary, we are so glad to hear it! Thank you for sharing.
Jim J.
They keep raising the price over 3 years, looking for alternatives that would grandfather people in their prices. Bots call the numbers and it counts towards your minutes. They know it's bots but won't exclude it from your plan, you have to manually tell them to block those numbers.
Response from PATLiveDec 23, 2020
Hi Jim, thank you for your feedback. We strive to provide top quality service at a competitive price point and would love to learn more about your experience. A team member called today, but wasn't able to reach you. We would hate to see you go, give us a call back at 800-775-7790 - we're here 24/7.
