PatioDepot.comReviews of patiodepot.com

TOTAL SCAM!!!! Do not order from this site, you will lose your money. They do not answer the phone, emails bounce back and the 24/7 chat line is a joke as it gives an automated response that they are busy. Ordered chairs Dec 28 and got nothing, but ripped off.

I gave it one star only because I could not give it zero. I tried multiple time over multiple days to place an order. The website was having problems. I spoke with customer service who said they would call me and email me when the problem was resolved. I never heard from them. I tried the website a couple more times and finally gave up. My local Big Lots had Broyhill furniture in stock so I went there.

I have not been able to get a hold of them to see when my order will ship!!! Its been over the days and no one answered my email, phone or CHAT! I am severely upset right now!

Well my husband has already posted but let me give you update. Talked to David on 12-27 and he said the mgr. of warehouse PROMISED our furniture would ship that day or Fri. David won't return my calls and still no response from anyone regarding a tracking number or if it has shipped. One of the WORST companies to deal with I have ever experienced. Sent an email also 12-27 and said I would get a response within 24hrs, well STILL NO RESPONSE!!! Teri B

Misleading and false description of umbrella. Material faded within a few months. The offset umbrella was difficult to raise and lower. After a few uses the umbrella broke. It was after the 30-day guarantee. When we called about the 10-year warranty we had to pay $70 to have a new umbrella sent to us. Or we could send the broken umbrella back for a new one. Either way we are out $70 and our umbrella was only useful for a couple months. We are going to try one more time but if we get the same junky umbrella we will never use Patio Depot again.

Simply AWFUL! I placed my order on September 6th and now it is September 29th and my items still have not been shipped out but my card was charged immediately. I have phoned twice and online chatted three times with everyone telling me they would get back to me an no one has. I am getting ready to file a complaint with the State Attorney General's office.

I placed an order for an outdoor dining table over labor day weekend. I received 2 confirmation emails, and the charge was accepted on my card. On Tuesday I noticed that there was a reimbursement for our charge on our credit card. I called to find out why this might have happened, and I was told that I had canceled my order. Knowing that I did not cancel my order, I let the rep know and I told them I was still interested in this purchase, but I wanted it at the price I had originally paid for it (great labor day sale price). The rep then told me that there was actually a system error, and that's why my order was canceled. She said she was going to place my order again, and speak with her supervisor to confirm that I could get it at the sale price. She told me that I should receive an email confirming my new purchase. I never received this, nor did I get another charge on my card. I think it's safe to assume that the rep did not replace my order, or at the least she wasn't able to honor the original price I bought it at and didn't let me know. I will not be purchasing (or rather attempting to purchase) from this company again.

I would never recommend anyone order from this company. Information on their website is inaccurate. I ordered a complete patio set that stated it was available and would be delivered within 10 days. 2 weeks went by and nothing- no email, no call, no confirmation, nothing! I had to call customer service, which was terrible! I got the run around about my order and had to chase them to figure out what was going on with my order. Finally after over a month, they sent me an incomplete set. Once again, I called over and over to figure out what was going with my missing coffee table. I was told it was on back order and would be sent out in another month. Radio silence again. Called in again (3 months later into now) only to be told they have no idea when or if ever, it will come in and Patio Depot will just issue a refund now. I would have never ordered a complete matching set, if I had known that not all the pieces would be guaranteed. Worst customer service I've experienced to date and I rarely ever write reviews.