PatioDepot.comReviews of patiodepot.com

I have yet to receive my order and no response from Customer Service .

The service I received over the telephone was excellent and the provider was very helpful with information.

I had placed my order on 5/4/20 with the understanding that the 2 lounge chairs would be shipped within 3 - 5 business days. By 5/22 (18 days later) I still did not receive the chairs. I called Patio Depot and they told me they were sorry but the manufacturer was closed due to COVID quarantine. There would be a delay in my receiving the order. They should have informed me that I won't be receiving my order until June sometime. I had to call twice to ask when I could expect them.. Poor customer service.

No communication regarding delivery of table.

Thank you. Everyone I have dealt with has exhibited outstanding customer relation ability and provided exemplary customer service. i received my outdoor set today and i love it. From start to finish excellent experience. Thanks again

Purchased the cantilever model, a 10 footer. Very attractive color(red). The fabric and ribs and pole were solid. Had to order the base separately, which was made up of four water-filled plastic units. The steel base support was light-weight metal, which came with the umbrella. The umbrella itself was sturdy. It is fairly wind at this site, and I attempted to replace a damaged piece Spare parts were unavailable. The vendor did replace the unit at a low cost. Unfortunately, I found it necessary to replace the unit with a non-cantilever unit. Of course, the cantilever was better for shade and provided shade for a large table. The one concern I had was that there were no instructions on how to set it up and use it when it arrived. I was able to get some on line from another provider, which were adequate. In terms of cost, I found that last October I got a large, non-cantilevered umbrella with an incredible discount (clearance), and bought a second one as a backup in case I needed spare parts. I just received a call from the folks at Patio Depot, who offered to replace the one from last year.....very nice of them. I may take them up on the offer, and gift it to my in-laws. BE SAFE, folks!!

They still don”t ship the item. I call them to asked but they only answer me the item will be shipped next week.

UPDATE: Patio Depot is under new management, and I got a call from a manager today (4.27.2020). He is working with me to move my warranty claim forward, and if it is denied to find a solution to the damaged chairs. I have updated my score from 1 to 3 stars based on that conversation. Once I have a resolution, I'll update again! *fingers crossed* PREVIOUS REVIEW: (January 2020) I have attempted to call, email, and online chat multiple times, and get no response. I have sent emails to their warranty addresses, as well as the info@ address...nothing. I received beach chairs that became discolored within a couple weeks of purchase. Each warranty claim has gone unanswered. I've been trying for about 7 months.