PatioDepot.comReviews of patiodepot.com

I wish Patio Depot had sent an email confirming my order - I had to call to check on the status. Also, it has been 8 days and my order is still "processing" - that's fine but I'd like to be kept informed.

I haven't received any update on my order from 7 days ago. Improved communication is appreciated.

I keep getting requests to review my purchase but I haven’t received my order yet.

Original 1-Star Review: Please stop asking for a review of my purchase with your company. I have not yet received the item I ordered! Revised 3 Star Review: I absolutely love the Telescope Umbrella stand I ordered from PatioDepot.com. It is simple, sturdy, and I so appreciate Telescope’s warranties. Unfortunately, I did not appreciate the communication from PatioDepot.com asking me to change my rating to 5 Stars because it was the rating company, Trustpilot(?), that sent me the repeated rating requests before I received the item, not PatioDepot. I do not like being told how I should rate something.

I had placed my order on 5/4/20 with the understanding that the 2 lounge chairs would be shipped within 3 - 5 business days. By 5/22 (18 days later) I still did not receive the chairs. I called Patio Depot and they told me they were sorry but the manufacturer was closed due to COVID quarantine. There would be a delay in my receiving the order. They should have informed me that I won't be receiving my order until June sometime. I had to call twice to ask when I could expect them.. Poor customer service.

They still don”t ship the item. I call them to asked but they only answer me the item will be shipped next week.

UPDATE: Patio Depot is under new management, and I got a call from a manager today (4.27.2020). He is working with me to move my warranty claim forward, and if it is denied to find a solution to the damaged chairs. I have updated my score from 1 to 3 stars based on that conversation. Once I have a resolution, I'll update again! *fingers crossed* PREVIOUS REVIEW: (January 2020) I have attempted to call, email, and online chat multiple times, and get no response. I have sent emails to their warranty addresses, as well as the info@ address...nothing. I received beach chairs that became discolored within a couple weeks of purchase. Each warranty claim has gone unanswered. I've been trying for about 7 months.

Believe my patio order is on back-order, but have not received any update from PatioDepot yet.