Party CityReviews of partycity.com

I came to the party city in Oceanside (Long Beach Rd) NY and asked to see the manager. The managers name was Carrie. She was very sweet and helpful with balloons that I had picked up the night before that lost the helium. She said no problem we will replace them. I also needed to change the color since the color that deflated was not the color, my daughter wanted. When I asked her if she could change the colors on me She said no problem and they changed my colors also. Excellent and kind manager. Also Amy helped me and inflated the balloons She is a very sweet young lady and very kind. The staff was helpful and I want others to know.

In preparation for a party I had ordered bundles of balloons for pickup. I arrived an hour after the pickup time and my balloons were not ready. There were at least 6 employees at the front of the store and only one appeared to be actively working while the others were chatting. I went into line to pickup the balloons and the associate at the counter was waving in other customers that had balloons pick ups in front of me. Took 40 minutes to get the balloons, wasn't happy.

I had a birthday party on Sunday and I purchased 6 helium latex balloons (special starwars balloons). I got them inflated (2.89 plus tax per balloon) on Saturday afternoon thinking they would last until Sunday afternoon, however, they were deflated come the morning. I went back to the store on the day of the party, asking if I could get them reinflated and the employee stated that their latex balloons are only good for 12 hours. I was unaware of this, nowhere in the store was that written, and she said the employee who inflates the balloon is supposed to inform the customer of the 12-hour inflation. I said no one had mentioned that to me upon purchase, otherwise, I would have waited until the day of to inflate the balloons. She suggested I speak with the manager. The manager stated that the balloon policy is written on the bottom of the receipt - which it was, "Latex balloons guaranteed for 12 hours". Fair enough - I repurchased the balloons and paid for more helium. The lady who filled the balloons was choppy with me and rude. I asked if she could help me place the balloons into the Party City balloon bag (they placed the balloons in the bag for me the previous time) and she flicked the strings at me saying "well, there ya go". The balloons lasted only 6 hours until they were touching the floor. I would like to see the balloon policy posted IN store by the balloon station so this doesn't happen to people in the future AND for employees to state that to customers upon inflation.

This is a well-organized store! The team is friendly and helpful! Overall, a very positive experience!

The kindness and dedication to the staff at Party City, specifically Jason. I did not intend on leaving a negative public review and thought I was reaching out directly to the store. The problem was actually no problem for the staff and they had an immediate resolution. This staff and store are an asset to the company and it is always the team on site that makes the difference for the people in the community as well as the corporation. Thank you sincerely

Do NOT order online! You will NOT receive what you paid for nor a refund, or any help of any kind! We ordered our shipment of birthday supplies for our daughter & sons birthday. We never received the package even though it was said to had been delivered. CLEARLY not to us!! The rep we got was not helpful at all nor did they care one bit we couldn’t be receiving it. They offered no kind of help, sympathy of us being out $195. They refused to offer a reshipment or replacement, leaving us out $195 and not able to repurchase in time for my sons birthday this Saturday which is already enough embarrassment to admit! They have completely ruined his party, have taken our $195, and left us with no help. I can’t believe a store I have shopped at for all their party decorations since age 1, would do this to us. If you must purchase from them, for the love of GOD only do it in store where they cannot take from you. We will never be purchasing from here again for their party stuff in the future and hate we have gave such an inconsiderate company our business for this long without knowing. Devastating is an understatement!!

Store supervisor Ashley refused to provide a refund promised by a supervisor I spoke to over the phone the night before for a balloon arrangement that didn’t last a couple hours due to being defective or over filled. Purchased the balloons the day before for my sons birthday and unable to return until after the intended time I was going to surprise him with the balloons. Supervisor on shift today only wanted to replace the balloon that was defective even though the whole purpose of the balloon arrangement was for a surprise that was over and done with at the time of replacement. I was told last night that if I brought the arrangement back with original payment method I would be refunded. Supervisor today was very rude and after much discussion still would only provide partial store credit. Lied outright about the Manager making the call on issuing of the store credit only and would not provide Manager contact info for escalation purposes. I called corporate office after and they refunded the full amount and allowed me to retain the store credit issued at the store. At least there is still customer service at some level of the organization.

I placed an order and didn’t receive a confirmation or shipping notification. I used the Chat feature. The person said everything was good. Still nothing! I called. The person said I would absolutely have my items by today. Still nothing! I called again. The person said the order is stuck and needed to be cancelled. Now, I won’t be receiving the items for my party which is in 2 days.