Party CityReviews of partycity.com

Hello , Creo el personal debe tener mejor entrenamiento , más de 10 minutos en una fila , y la chica que cobra nada de avanzar , le pregunto lo mismo a una persona que estaba atendiendo más de 5 veces , un señor que está detrás de mi le pregunta algo a otra asociada y viendo que estaba después de mi lo atendió , me tuve que ir , eso fue en la sucursal que está cerca de Milenia mall, muy mal servicio , no malo malísimo .. Att Yasmin cc .

Employees I had interactions with at many locations have all been great. Just a BEWARE when purchasing animatronics. Purchased one said to be new only to find out it was a return (because it didn't work). Spoke to someone at corporate who just read his line of how sorry he was. Wasn't even looking for a return, just the part that was broken in the "unopened" box. I unfortunately will not shop there again any time of the year.

I Went To The Wheaton Location & I Ordered Balloons To Get Delivered To My Home 20 Days Before my Daughter Party & They Were Extremely Late & They Did Not Come Until 30 Minutes Before The Party Ended ! I Would Never Shop With This Location Again, They Are Giving Me A Refund Due To Everything Going Wrong !!!!!

Customer service is terrible. Party city messed up my address and shipped it to the wrong location, claimed it was ups fault but refused to refund me or replace the item I never received. I had to open a chargeback dispute with my bank. I will never purchase another item from them again because they ruined my son’s first birthday.

If I could give 0 stars I would. The party city in Northbrook IL is horrible and the manager Mark is rude and condescending! I have never been treated so rudely in all my life.

missing 1/2 of my order ( of course the themed balloons that made the bouquet). Said they'd only give me 50% back - It was embarrassing to show up and see a little bunch of cheap balloons that I paid $72 dollars to buy and deliver - of course they didn't refund delivery fee. New York City store

Party City did not honor Certificate Party City was sued in court and customers were awarded compensation in various forms. Most were awarded a $9.00 certificate to use towards merchandise and in the terms of the settlement it stated there was no expiration date to use the certificate. I tried to use mine at the beginning of June 2024 and was told they had "closed" out the "system" on these and they would no longer honor it. I explained that there was no expiration date per the settlement and that when these were first "issued" during Covid that I was not doing any partying and that after that I had part of my lung removed so again I was not doing any partying. The were firm in that they would not honor the certificate or issue me a new one and could only offer me whatever there current "discount" might be. The discount was much less than the $9.00 I should have been able to use as I was not purchasing $50-90.00 of merchandise in order to get the same amount with the discount they offered. If the certificate had indicated a time that it would expire, I could understand there stance, but when it specifically said "No Expiration Date", I was very frustrated and upset with there stand on not honoring it. I will never purchase anything from them from here on since they don't honor their word to their customers.

I had a very bad experience at the Everett Party City at Everett Mall. Very rude and unprofessional employees and poor customer service. Never will go back to Party City.