Party City is an American publicly traded retail chain of party supply stores founded in 1986 by Steve Mandell in East Hanover, New Jersey.
Party City (partycity.com) has 312 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Aria
In this store they have crown out in the open someone tried it on to see if it fits a worker raised her voice at her and said if she wears that then she has to buy it so she told her to put it down. But the thing is the crowns had no sign saying that you cant wear them 😐
Crystal A.
Great experience and helpful staff even when under pressure.
Darwin H.
They’re quick and they’re reliable for me I’ve never had any problems with them. I always check them first if I need supplies for any party.
Steven W.
Didn’t fulfil order,no indication they weren’t going to fulfil the order despite waiting for it to arrive at the scheduled delivery window and then only secured a refund by speaking to a live chat agent - first and last time I’ll be using them!
David D.
Daughter turned 30. Was there to pick up balloons for a party on 2/4/2023. Saw some gasoline gift cards while waiting in line and picked up a $50 for her. Girl went to activate it, wouldn’t activate, so was told to take another. That one did activate (even in their system along with activation fee). Both cards on counter, turned around when other girl came with balloons, turned back and said, “Okay which was the good card I paid for and which was the dud?” THEY GAVE ME THE DUD saying it was the “good” card, pocketed the good card, and my daughter didn’t find out she got the dud until she was low on gas and at the Shell station! When I called them back to report this, I kept getting the “Well, gift cards are treated differently” line. I asked if they could activate another as I have the dud they gave me, or refund my $50. That had to go to another manager, who had to call her manager (Eric) who was supposed to call me about this and to date never has! I have called five times since, spoken “with “Jess” who said Eric would call, spoken with “Taylor” who said Eric was checking with corporate but NO ONE HAS CALLED ME BACK! Why do I get the feeling they’re hoping I’m going to forget about this? Why do I get different stories from supposed store managers? If Party City thinks I’m going to forget about the $50....that’s not going to happen. I’ll protest with a sign outside the Crystal Lake, IL Party City where this happened if I have to. NO COMMUNICATION!
Monica
I place an online order and it said delivery by February 8th. It is now February 9th and my order barely shipped out and says arriving February 13th. I can't believe this. This is the first time this has happened to me on any online purchase from anywhere. How did this happen? And why are they giving the wrong dates when you place an order? It can really ruin someone plans.
Michele W.
Rude cashier, very slow, not helpful
Pam K.
I shopped Party City in Chillicothe, OH today and had 3 wonderful employees give me exceptional service. I was greeted by a gentleman who greeted me with Welcome to the Party❗Then he kindly took me to the amazing selection of NY Eve party goods. He helped me find an extra headband. When I checked out 2 young ladies were so helpful and even offered to help me get my ballons to the car and offered to take my cart back into the store. They thanked me and were so delightful. Wishing everyone at Paper City a Hapoy New Year❗You all know customer service with a smile😊
