Party CityReviews of partycity.com

If I could rate 0 I would Corpus Christi location is trash along with there trash ass mangers and employees thank god y’all are closing that shit of a place down

Go woke, go broke! 😂😂✌🏻

my kids love this place but not my wallet

Party City in Orange, CT. I had a Halloween party to go to on Saturday October 26th. I ordered a couple things to make up a costume from a different on-line only company and eventually realized I was not going to get what I ordered in time for that party. So Friday night the 25th, I went on line to see if I could purchase something local and hopefully pick it up the next day before leaving for the party. I wanted a mask, a long dark cloak with a hood, and maybe some dark gloves. I found what I needed except for the cloak. Instead, all I could find at Party City on line, in place of the cloak, was a Black cape, so I included that in my order since it was so last minute. I paid for my order on line the night of the 25th. The next morning I went to pick up my order at Party City, but first, I figured I'd go to Spirit Halloween to see what they had in stock. Sonofagun, Spirit Halloween had the exact cloak I was looking for. I purchased it figuring I'd pick up everything at Party City, and since I was in a hurry, I'd come back on Monday and return the cape, since the cloak was so much better suited for what I wanted. The party went great, and the following week, I went back to Party City to return the cape, which had not been opened at all. They wouldn't let me. Only exchanges. Say what?? The package wasn't even opened. PC: "No returns after the 24th" ME: "But I just bought it on the 25th" PC: "It says right on the receipt, no returns after the 24th. Only exchanges" ME: But your website said you accepted returns, and I did not get your receipt until AFTER I made my purchase" Finally, after going around and around, I had the manager come over. Then she and I went around and around. Finally, she relented and gave me my refund, but probably only because it was crowded and there was a line behind me. But how unethical is that?? To tell customers on your website and they can exchange or get a refund, but then, only AFTER the purchase, tell them just exchanges. I would imagine it's actually illegal. "Sure, we'll give you an exchange or a refund, whichever you prefer. That's be $40.00. (Get's paid) Thank you very much. By the way, you can't have the refund". So that's my Party City experience. I'll never step foot in that store again.

Always check for manufacture packaging date. Bought makeup package from party city. It's now Halloween morning and tried to do my son's makeup. The makeup is dried out. Tried to use water and that didn't work. Looked for a best before date, only to discover it was packaged in May of 2023. Don't buy makeup from a place that recycles products that spoil, from year to year. I don't have enough time to go buy proper makeup now so he will not be dressing up as we have run out of time. Thanks party city. Never again.

I am writing this to inform you of my displeasure with your store and business in Tulsa Oklahoma (5301 East 41st Street). My wife and daughter went to this store location to purchase a blue, hot pink, and green tutu, which they found effortlessly at this location. However, when they checked out the tutu’s that should have been $11.99 each were now $22.00 each at checkout. When I looked into this price I confirmed they were $11.99 online at this very store location, and if I were to do a pickup that is the price I would have paid, not $22.00. Sadly, when I called customer service to ask about this, they told me the stores can put the prices at whatever they want to. Then, I called the store location and spoke to the clerk about our purchase, who remembered our purchase. She said she spoke with the manager when my wife asked about the price discrepancy at the store, and she told me over the phone that whatever the price tag says is what the price is. Needless to say, I am highly unhappy that I could order these tutu’s online at this store location and get them for $11.99, not $22.00. Customer service and the store clerks made me feel like I was robbed and lied to. I am at this point I will never shop at another Party City again, not knowing whether I will be dealing with a conman and thief. I thought about buying the tutu’s online and returning the them. However, when I looked at the receipt I felt like I could return them, but it also stated on the receipt that Halloween costumes could not be returned for money back, only store credit. I felt like this prevented me from returning them even though I am pretty sure that these tutu’s are not considered Halloween costumes, but the manager who I feel like is a snake and a cheat would just lie and say it was a Halloween outfit.

I ordered a product through this website, and when I needed to change the size of an item I ordered, there was no way to do so without incurring additional undisclosed expense. I realized immediately after placing the order that the size would be wrong, but there was no way to modify the order through my account. I tried the text, chat, and call options to customer service and could not get in contact with anyone. Overnight my order shipped. I finally got through to someone via phone the next morning while the chat and text were still not working. They said my only option was to return the package at my own expense. The website does not disclose up front that you would have to pay to return an item. I said that I purposely ordered additional products to be over a $59 purchase price and receive free shipping, so I would expect the company to also cover the cost of return. They said they have no way to do that. I don’t think it’s ethical for a company to operate online if they don’t have any way to help online customers when there is a problem with their order.

Went to a party city store with my wife over the weekend and was extremely disappointed in the mask selection. Will be buying online from now on