Party CityReviews of partycity.com

Worst In store customer service Ever !!!! Don’t spend your money there . Unfriendly, unprofessional staff, manager at Vega Blvd , Mississauga Party City store . They don’t even bother to check stock- replying like robots we are sold out.After waiting half an hour for the manager- we found the balloon without any apology. Do not go there !!!

We tried to use the online website for a balloon order. The stores that were closest to me were out of stock on many of the specialty balloons that would have worked for our theme. They are pushing the buy online and pick up in store but it is disappointing when so many options are out of stock but a store 20 miles away has 24 of the same balloon in stock.

If you are going to exist in the world today you need to sort your online shopping and shipping out, has to be the worse there is. Poor service, poor shipping times and very poor response to customer complaints after they have purchased products. They do not ship DHL as they state on the their website. They ship CanPar and check Canpars reviews out before buying anything from Party City online. This is from Party cities website!!!! Your party is on the way! Party City ships orders to all Canadian Provinces and Territories via Canada Post and DHL Express. Orders are shipped from our warehouse in Illinois, USA. Shipment confirmation email will be sent once the order clears customs. Days indicated are business days, Mon–Fri only. There is no Saturday or Sunday delivery. The day your order ships & the day your order is recieved does not count as a time–in–transit day. DHL Express: Deliveries are made all across Canada within 2 to 5 business days.

I wish I had read the reviews before ordering...I placed an order for five balloon bouquets, one for each of my grandkids (same household) four of whom celebrate their birthdays in August. The order was placed on August 1st. Today I received an email cancelling the order because it was too "high risk". I don't even understand what that means. I spent 1/2 hour on hold until I hung up, then went to the website only to wait again for "chat" which never materialized. Thanks Party City for disappointing five little kids. You suck.

Love this store! Great friendly service, great prices, everything I need in one place! Best place to get Halloween supplies and costumes hands down! They are doing a great job at keeping everything clean and sanitized during these hard times!

I placed an online order recently, but somehow the order was shipped to a DIFFERENT address, and then returned to sender. If I had not gone online to track it myself, I would have only realized it the day before my son's FIRST birthday. They didn't call or email me to notify me of this, as though the address mistake is my fault. Obviously, I'm upset in this moment, and this is my first (and BAD) experience with their shipping service, so I'll advice anyone looking to order online from them: TRACK your order yourself to make sure there's on hurdle.

I purchased 12 balloons and she missed two! I guess she doesn’t know how to count! She’s also not friendly at all! Bad customer service! The cashier with short hair is really nice!

Haven’t received party supplies over a month past date they were supposed to be here and they will not refund my money. They are thieves