PartsVuReviews of partsvu.com

Response from PartsVuSep 1, 2026

Hi Marci, We sincerely apologize for the frustration and inconvenience this situation has caused, especially knowing how much you were looking forward to enjoying the boating season with your family. Because the part had already been installed, we were unable to process it as a standard return. Additionally, Mercury requires warranty claims involving installed parts to meet their warranty requirements, including installation by a certified Mercury technician. That said, we want to clarify that our team did not simply leave you waiting for 90 days. After the warranty claim was submitted, one of our agents worked persistently with Mercury to get the claim reviewed. Mercury initially declined the claim twice, but through our agent’s continued efforts, the claim was ultimately processed and accepted in less than a week. As soon as Mercury approved the warranty claim, we reshipped the replacement part to you. We can also see that the replacement has since been delivered. We truly regret the inconvenience and understand how disappointing it was to have an issue with a $700 part, particularly when it impacted your plans to enjoy your boat with your kids. While the warranty approval ultimately depended on Mercury, we’re glad our team was able to advocate for you and get the claim approved much sooner than the original timeframe you were given. Thank you for your patience, and we sincerely apologize for the frustration this situation caused. Best regards, The PartsVu Team

Response from PartsVuAug 3, 2026

Hello, Thank you for taking the time to share your feedback. We sincerely apologize for any frustration or inconvenience this situation has caused. We understand your concerns regarding the return request for the VSSLink. However, electronic components do have specific return restrictions due to the difficulty in determining whether a part has been installed, tested, or potentially damaged after the packaging has been opened. Our no-return policy on electronic parts is in place to help protect both our customers and ensure all parts shipped are new and in unused condition. Issues can occur if an electronic component has been connected to the incorrect setup, improperly installed, exposed to electrical shorts, or otherwise tested after opening. For this reason, the manufacturer packaging and parts bags indicate that electronic components are not returnable once opened. This policy is also displayed prior to purchase so customers have the opportunity to review the return requirements before completing their order. We are always here to help before an order is placed and encourage customers to reach out to our team for assistance with fitment, compatibility, and making sure the correct part is selected for their specific application. Our goal is to help prevent situations like this and ensure customers receive the right part the first time. We truly regret that we were unable to accommodate this return request and understand this was not the outcome you were hoping for. We appreciate your feedback and will continue working to make our policies and product information as clear as possible. Thank you for your understanding. Kindly, PartsVu Customer Service

Response from PartsVuJul 14, 2026

Hello Sam, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Suzanne was able to provide helpful, professional service and quickly assist with your order questions. We're especially glad she was able to offer technical guidance and help you with your part question. Our goal is to make sure our customers have the information and support they need to feel confident with their purchases. Your kind words about Suzanne and the PartsVu team mean a great deal to us. We agree that great customer service makes a difference, and we're proud to have team members who go the extra mile for our customers. Thank you again for choosing PartsVu and for trusting us with your outboard needs. We truly appreciate your business and look forward to assisting you again in the future! Kindest regards, PartsVu Customer Service

Response from PartsVuAug 3, 2026

Hello Andrew, Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience or frustration you experienced while waiting for your order. After reviewing your order, I can confirm that it shipped the same day it was placed via UPS, and a shipping confirmation email with tracking information was sent to you. When you contacted us, we advised that the package had already left our facility and was actively in transit. Once a package leaves our warehouse, delivery is managed by the carrier, and unfortunately, there are times when delays can occur due to circumstances outside of our control, including weather, traffic, carrier volume, transportation issues, or other unexpected UPS delays. While we cannot control the carrier's transit times, we do everything we can on our end to ensure orders are processed quickly and shipped safely. According to the tracking information, your package was delivered on the 10th using the same tracking number provided at shipment. We are glad that you received your parts and regret that the carrier delay impacted your experience. We truly appreciate your business and hope we have the opportunity to provide you with a smoother experience in the future. Thank you, PartsVu Customer Service

Response from PartsVuJul 14, 2026

Hello, Thank you for taking the time to share your feedback. We understand your concerns and appreciate the opportunity to provide some additional information. Unlike apparel, boat and outboard covers are not items that can simply be tried on and returned after opening. Outboard covers are manufactured for specific models and dimensions, and there are many different sizes and configurations, which is why our team is always available before purchase to help verify the correct fitment. Additionally, OEM products must maintain their original packaging and manufacturer labeling to ensure authenticity. These labels are applied by the manufacturer and cannot be duplicated or forged. Once an item is opened, the condition of the packaging can impact whether it can be returned and resold. We do understand that sometimes a customer needs to inspect an item to determine fitment. Depending on how the packaging is opened and the condition of the item and packaging, we may be able to make exceptions. In this case, however, the packaging was opened in a way that created a large opening, making the product unsuitable to be sent back out to another customer as new. We have to consider the experience of the next customer who may receive the item. That being said, we did review your order and see that we made an exception in your case. We also see that you purchased the correct cover, and we hope it fits your outboard perfectly and meets your expectations. We appreciate your feedback and your business. Please don't hesitate to contact our team before future purchases—we are always happy to help confirm fitment and answer any questions to help ensure you receive the correct product the first time. Kindest regards, PartsVu Customer Service