John Garry R.
It is impossible to talk to anyone
It is impossible to talk to anyone! They want pics of the return item. Sent them Pics ,now they want me to Authorize my E-Mail Address. Been doing boat repairs for over 45 years,Never have Experienced any BS like this! John Garry Rogers
Response from PartsVuSep 21, 2026
Hi John, We’re sorry for the frustration, and we’re a little uncertain about the reference to having to “authorize” your email address, as we believe there may have been a misunderstanding. We are currently in boating season, and we are experiencing higher-than-normal call volume, which can result in longer wait times. We do apologize for any inconvenience this has caused. Regarding your return, an RMA was provided to you via text message, and we also followed up by email. The RMA email was sent to the email address we have on file, as part of our standard return process. There is no additional email authorization required on your end. We appreciate the 45+ years of experience you have in boat repairs, and we certainly understand your frustration. Our goal is simply to follow the proper return process and make sure your return is handled correctly. We hope this clears up the misunderstanding, and we wish you a great day.