R S.
Available parts and prices are good but way too many emails and lack of discount
Available parts and prices are good. I do not like the constant barrage of emails when I put something in my cart. I had sent a message for the "discount" I was promised and it took 4 days for a reply. By the time I got a reply, I had received 8 or 9 messages about my order and cart. AFTER it shipped, I got a coupon code for $25 off, and the "discount" I got was only $15. If you want 5 stars, stop with the over filling of my email, and offer the $25 from the beginning or don't offer it at all. Ticks customers off to get a better deal after they bought what they needed.
Response from PartsVuMay 18, 2026
Hello, Thank you for taking the time to share your feedback—we appreciate you being honest about your experience. Regarding the email timing and coupon offers, our promotional emails and discount codes are sent on a scheduled marketing cycle and are not triggered specifically after an order is placed. Because of this timing, it’s possible for customers to receive a promotion after their purchase has already been completed. The email notifications you received related to your cart and order activity are part of our marketing communications, which customers opt into during checkout or account creation. Each email includes an unsubscribe link at the bottom if you’d prefer to reduce or stop those messages, and our support team can also assist directly with adjusting your communication preferences if needed. As for the $25 offer you mentioned, those are typically tied to specific promotional thresholds (for example, orders over $250) and are part of broader sales campaigns rather than individualized coupons. This can sometimes differ from one-time discount adjustments made by support. We understand how this timing and volume of communication can be frustrating, and we appreciate your feedback as it helps us improve the customer experience. Thank you again for your input and for shopping with PartsVu.