PartshncReviews of partshnc.com

Response from PartshncAug 1, 2026

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and frustration you experienced. We're sorry to hear that the part you received did not match your expectations and that your experience with our customer support was not as smooth as it should have been. We understand how disappointing this can be. To help us investigate and resolve this for you as quickly as possible, we kindly ask that you send clear pictures of the part you received to [email protected] Once we receive the photos, our team will review them promptly and work toward the best possible resolution. We truly appreciate your patience, your feedback, and your business. Thank you for giving us the opportunity to make this right, and we hope you'll consider shopping with us again.

Response from PartshncAug 1, 2026

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and disappointment you experienced with our return process. We're glad to hear that you found the ordering process easy and that your parts arrived quickly. However, we're sorry that the restocking fee came as an unexpected surprise. Our restocking fee is part of our return policy, but we understand how this can be frustrating. We truly appreciate your feedback and your business.

Response from PartshncJul 25, 2026

Thank you for your excellent feedback! We’re happy to hear that you had a positive experience with our team and that everything went smoothly. Your satisfaction and recommendation mean a lot to us, and we look forward to serving you again soon.

Response from PartshncAug 1, 2026

Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience and frustration you experienced. After reviewing your order, we found that the return request was submitted because the drain pan purchased was not the correct dimensions for your HVAC unit. We understand how disappointing this was, especially after having a technician inspect the installation. As requested, we provided the appropriate return address and return instructions in accordance with our return policy. Since the incorrect size was ordered, the return shipping costs are the responsibility of the customer under our policy. We truly appreciate your feedback and your business.

Response from PartshncJul 25, 2026

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration this situation caused. We have reviewed the order records and confirmed that the refund was initiated on the same day the cancellation request was received. We kindly recommend checking with your payment provider, as the time for the refund to appear can vary depending on their processing times. We would also like to clarify that we do not have the ability to delete customer accounts. Account access and management are controlled by the customer. We truly value every customer and always strive to provide helpful service. Thank you again for your feedback, and we hope to have the opportunity to better serve you in the future.