David C.
You defraud customers!!!!!!
You defraud customers by deciding how a package should ship. 2 day service from ups and charging $65. Then shipping ground ($24). When questioned the response from customer svc is “ well you got it in 2 days” and “ 2 day service means it will ship in 2 days”. The day after this was posted I got an email from PartsHnC requesting I remove or update the post. The only reason they care is because I gave them 1 star. I requested a supervisor and was told I would get a call back which never happened. Customer service told me “I should be happy I got my part on time”. I will never buy from this company again and would steer others to find another supplier.
Response from PartshncJul 25, 2026
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience this experience caused. After reviewing your order, we confirmed that Second Day shipping was selected. Our team determined that Ground shipping would still deliver your package within the same two-business-day timeframe, so the order was shipped using that service. We understand your concern regarding the shipping charges, and as a gesture of goodwill, our team has already initiated a refund of the shipping cost difference. We truly appreciate your feedback, as it helps us improve our communication and service. Thank you for your support, and we hope you'll give us another opportunity to provide you with a better experience in the future.