Partshnc Reviews | Read Customer Reviews of partshnc.com

PartshncReviews of partshnc.com

4.2460 reviews
Appliances & Electronics
700 Nicholas Blvd, Elk Grove Village, Illinois

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Partshnc

About Partshnc

PartsHnC is a trusted supplier of HVAC replacement parts and accessories, supporting homeowners, contractors, and service professionals throughout the United States. We offer a wide selection of components for air conditioners, furnaces, heat pumps, thermostats, ventilation systems, and indoor air quality equipment from leading brands.We understand that HVAC downtime affects comfort and productivity, which is why we provide same-day shipping on eligible in-stock items to help customers complete repairs without unnecessary delays.In addition to replacement parts, PartsHnC offers complete HVAC solutions through a range of MRCOOL systems. Customers can find energy-efficient mini-splits, central ducted units, heat pumps, packaged systems, and essential installation accessories designed to meet residential and commercial climate control needs.Our commitment to customer satisfaction is backed by secure payments, easy 30-day returns, and responsive support available 24/7 via email. At PartsHnC, we are dedicated to delivering dependable products and keeping HVAC systems operating efficiently year-round.

Partshnc (partshnc.com) has 460 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: partshnc.com
Website: partshnc.com
Category: Appliances & Electronics
Location: Elk Grove Village, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 67% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Partshnc reviews

Showing 17 reviews with 3 stars · Clear filters

Robert B.
Oct 21, 2026
Delivered broken pump still haven’t…
Delivered broken pump still haven’t gotten a refund Ordered another pump got no relative information or Tracking but did finally get it a week later Like the Products and the prices are good
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Leon B.
Sep 24, 2026
I asked about return before ordering a…
I asked about return before ordering a part. I was told 30 days, no problem. Now I am paying shipping charges (ok) plus 10% restocking fee for the part which was supposed be exact replacement, but it wasn't.
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Aurthur G.
Aug 4, 2026
Home Owner
The Part that was ordered was for a 5 ton A/C and the Coil that was sent was for a 3 Ton A/C, in the middle of July heat for that part not to arrive as ordered was a big disappointment, we sent it back to you and made other arrangements, please refund me the payment I made in good faith ASAP! Thank You! ARG
Response from PartshncAug 9, 2026
Thank you for taking the time to share your review and for choosing us. We’re truly sorry for the delay and understand how frustrating this situation must have been. We can see that the part ordered did not match your requirements, and you contacted us to help identify the correct part. Our team requested some additional information from you so we could verify the correct part, but unfortunately, we have not received that information from your end as of today. At the moment, we’re also unable to locate a return tracking number for the part you sent back. Could you please provide us with the return tracking number? Once we receive it, we’ll check the return status with our team and work to get your refund processed as quickly as possible. We sincerely appreciate your patience, support, and business. We value you as a customer and hope you’ll give us another opportunity to serve you with a better experience in the future.
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Tim J.
Jul 31, 2026
I like the fact that your company had…
I like the fact that your company had the part that I needed in stock, but I couldn’t hardly understand the person on the other end of the phone and I don’t think he could understand me very well so the ordering process took longer than expected because we had to keep repeating ourselves to make sure the correct information was being received.
Response from PartshncAug 1, 2026
Thank you for taking the time to share your feedback and for choosing to shop with us. We sincerely apologize for the inconvenience you experienced during the ordering process. We're glad we had the part you needed in stock, but we're sorry to hear that communication during your phone call was difficult and made the ordering process take longer than expected. We understand how important clear and efficient communication is, and we appreciate you bringing this to our attention. Your feedback is valuable to us and helps us improve the service we provide. Thank you again for your support, and we hope you'll consider shopping with us again in the future.
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J Scott A.
Jul 4, 2026
Items ordered
Items that i had ordered said it was in stock on the site! However after ordering the items had not shipped out for 3 days. So I ended up ordering items elsewhere because I had a customer without air in a mobile home!! So i canceled order i didnt have time to wait not knowing when items where going to ship. The heat index all week was 105f.
Response from PartshncJul 11, 2026
**Response 1** Thank you for taking the time to share your feedback and for giving us the opportunity to serve you. We're truly sorry for the inconvenience caused by the delay in processing your order. We understand how important it was to receive the parts quickly, especially with your customer dealing with extreme heat. We sincerely apologize that we couldn't meet your timeline and appreciate your understanding. Thank you again for your support, and we hope you'll give us another opportunity to provide you with a better experience in the future.
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Chad A.
May 22, 2026
I ordered a control board and payed for two day delivery but never got tracking number or notification of part being shipped until i called to check and see where and if it shipped
Ordered control board for combi boiler
Response from PartshncMay 23, 2026
Thank you for taking the time to leave your review and for your order with us—we truly appreciate your support. We’ve reviewed your order and can confirm it was placed on 05/14/2026 after our 3 PM CST cutoff time. Because of this, it shipped on 05/15/2026 and was delivered on 05/18/2026 as part of the next business day processing. we apologize for any confusion or inconvenience caused. We genuinely value your business and hope to have the opportunity to serve you again in the future.
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Scott R.
May 22, 2026
Why would you send me an email to rate…
Why would you send me an email to rate you when i haven’t even received my part 🤨
Response from PartshncMay 23, 2026
Thank you for reaching out, and we apologize for the confusion caused by the review email being sent before your item arrived. As requested, your order is currently being processed as a backorder. We truly appreciate your patience and support.
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Richard L.
Nov 14, 2025
I dont think i should be charged for…
I dont think i should be charged for returning the package and never open it. But i like everything eles.
Response from PartshncNov 16, 2025
Thank you for your review, We can see that the return reason selected was that you no longer needed the part. In cases where the item is not needed anymore, the return shipping costs are the responsibility of the customer. We kindly request that you please review our return and refund policy for more details. If you have any questions, we’re happy to help.
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