Park West GalleryReviews of parkwestgallery.com

We specified our frame requirements on a NCL ship with our print 4/15/2026 which were small, light, modern match colors in print.. We were shipped very heavy, large, garish, gold like frame for a museum. It was completely inacceptable. We asked Park West to compensate us for their. They offered 20% of our cost. It was a complete miscommunication and unacceptable. Wendell Covalt Redondo Beach, CA.

If I could rate this a zero I would. Supposedly Parkwest sent me my purchase but I never received it in the mail. Tried calling Parkwest as well as synchrony to dispute charges and they are telling me it was signed for and they will not reverse the charges. I asked to see the information about receiving it and they sent me a signature saying it was received, not only was the signature not mine but the date it was received I wasn’t even in town. Tried disputing multiple times only to keep getting the same result.

Please don’t buy from this company especially on a cruise! They overvalue the art by tens of thousands and they are now refusing to send me an invoice or receipt for what I bought. They’re a despicable company and have had tons of lawsuits!

On the cruise ship Luna, we attended the art auction a great use of our time. Had the pleasure of meeting and working with Okeim, Brend, Emmanel and Peter. We purchased some artwork for our home in maybe the best place to do business with. Okeim was awesome in assisting us with the purchase. NO PRESSURE at anytime. Easy to understand and treated us like royalty. The auction staff were ALL very respectful of our time and made the checkout process so easy that we will be visiting the auction again today! The paintings , prints all beautiful with options to have framed or no frame shipped directly to our home. The auctioneers are truly passionate about their work that you are comfortable at all times. We sailed on the beautiful new ship LUNA with NCL (norwegian). My wife fell in love with a print that she didn’t bid on and Okeim found away for us to get one for our home. My highest compliment is that we will return again today to add to our home. We would like to thank NCL for having Park West Gallery on this beautiful new ship the Luna. Teresa and Bob

The team abourd the Carnival ship sunshine was truly outstanding. We are new collectors, and the team explained everything beautifully.. Charlotte and her team were phenomenal. Thanks Parkwest for putting together this truly outstanding team. Sherry and Bill

The experience on the ship was fun and exciting, unfortunately I was not told the truth. I was told the piece I purchased was the last one in inventory and it would take longer to receive because it had to get off the ship and be thoroughly cleaned before shipping. The piece I received wasn’t the same piece, it had a flaw inside the acrylic that wasn’t in the piece I saw on the ship. Additionally, I was told the piece had a value of $11,000+, however, the appraisal was $5700, just over what I paid!!!! I really feel this was a bait and switch. When contacting customer support they agreed to send me a non flawed piece even though they say they didn’t have to, they were doing me a favor! Never again! Not only was this a pain, I feel I over paid and was told untruths, I will never enjoy the piece in the same way I expected.

I had been a loyal customer for many years until my most recent order. An additional piece of artwork was added to my order that I did not authorize or purchase. I contacted customer support twice regarding the issue and was assured that a manager would return my calls, but no one ever reached out. Despite my cancellation request, the artwork was still shipped to me. The lack of communication and poor customer service made this a very frustrating experience. What should have been a simple issue to resolve became unnecessarily difficult. As a result, I will not be purchasing artwork from this company again and cannot recommend them to others. I am extremely disappointed with how this situation was handled.

I was on the Royal Caribbean Oasis so the Seas and met two people from the park west team at dinner one night. Dean and Michael were fun dinner companions and I decided to attend the next auction on board after our dinner. I was throughly impressed. Dean conducted the auction in a fun and entertaining way and I loved some of the art work he showed. I purchased a beautiful print with a gorgeous frame and carried it off the ship. The frame alone is worth so much more than what I paid. I also purchased another unframed print which will be sent to me and Michael and Dean included 4 other beautiful prints too at no cost to be sent to me. Dean and Michael are true professionals. They had an impressive knowledge of art and were so helpful. I am so happy that I attended the art auction. It was the highlight of my cruise. Dean and Michael made my cruise amazing. If on a cruise I would definitely recommend attending a Park West auction. You will not be disappointed.