Park West GalleryReviews of parkwestgallery.com

Such a horrible experience I'm so distraught. I purchased artwork in February of 2021 one of the pieces has been shipped to me twice with a damaged frame and now no one will respond to my emails or phone calls. Michael Valencia was assigned to help me and hasn't gotten back to me in a week. I've emailed and called everyday only to receive no response. Customer service told me he was in and that I would get a call same day that was yesterday haven't heard from anyone. Unless you're going to spend hundreds of thousands of dollars with them I have a feeling they won't care about you. I'm just an average person with a love of art and I'm being disrespected.

I have purchased a painting from Parkwest before and had a good experience but after I got my artwork, I realized I paid way too much for it compared to the artist's website. Check the price before going to the art gallery. The next experience was on the Carnival cruise 2019, I was in the art room & a man was trying to get me to purchase a painting that wasn't even on the ship, I told him I didn't want it but then he said "well let me take down your information & come back & tell me yes or no if you want it or not" He hands me an envelope & I leave. I enjoy the rest of my cruise & have no time to go back there. Obviously, this means I don't want it right? So I throw the envelope away & get off the ship, a few days later I get an email saying "your painting has shipped"! Oh no. He had my information, why didn't he call & ask me if I wanted it. It was just forced upon me. I never verbally said I wanted it, or to have it shipped to me & my boyfriend was there as my witness. So I immediately ship it back & then they charged me $206 in shipping fees. I emailed their customer service several times that there had been a misunderstanding & that I never wanted it shipped to me but they just kept coming back with an invoice for the shipping fee. I will never step foot in the art room on the cruise again. Avoid this company at all costs. I basically got scammed out of $206 & they messed up my credit score as well.

Saw a painting on a Princess Cruise ship a year ago but didn’t buy it. It recently came back to mind so I contacted the gallery direct. Yes it was still available and also reduced in the sale. After several emails back and forth with consultant Trista and a phone call I settled on a frame and ordered it. Have to say despite COVID 19 and the feedback on here the painting arrived quicker than expected, well packaged and in excellent condition. More than happy with my Park West gallery experience.

*** AVOID THIS COMPANY THEY ARE SHOCKINGLY BAD. YOU WON'T RECEIVE THE ART YOU PAID FOR **** Even in tough times, this is appalling customer service. I was on a ship departing 7 January and arriving back in Sydney 18 January, well before the COVID-19 pandemic, and definitely more than 6 weeks ago. I never received an artwork I ordered. When I followed the shipment up with FedEx, it had been cancelled the day it was sent on 18 February. Still before the COVID-19 pandemic. I was NOT notified of my shipment being cancelled, nor why. I emailed TWO WEEKS ago enquiring about this, with no reply. Meanwhile, I have received advertising/spam email from this company advising me of an artwork sale, so presume they are still open. I would expect art ordered in January to have been sent by April (even to an overseas customer; I am in Australia), or to be notified of any issues and refunded accordingly, including their not insignificant freight costs. I have never experienced such terrible customer service. Avoid this company! They won't even reply to your email, let alone send your art!!!

The worst customer service I have ever experienced. After a cruise, I am now waiting for 5 months to have my painting delivered. When customer service finally contacted me I was told that my painting would be shipped after 2 days. It is now 14 days since nothing happened. Congratulations with all your charity, but just deliver what your customers have bought.

Bought artwork from Princess Cruise in October 2019. Still waiting to receive it. Have phoned and emailed company but they keep telling me it is framing. How long does it take for a picture to be framed? Now they are ignoring my emails. Will never buy from this company again and buyers beware.

Recently brought two paintings from them via Princess Cruises. Both were shipped damaged, sent them back, one came back with a botched repair, the other not touched!sent one back again, they then send a frame for me to get fixed locally and they would pay. Kept my end of the bargain, needless to say they haven't kept theirs. Always someone else's fault, don't touch them or Princess cruises.

Purchased a piece of art while on a Celebrity Cruise and told it would be circa 12 weeks. After 9 months now being told it will be up to a year and they have had my money all this time. Use the contract to protect themselves against their poor practices and ethics!