TIM S.
Prepaid parking for a venue that was free
I used their website to prepay for parking for an event in Las Vegas. However, I later discovered that the venue was not charging for parking that night. I paid $30.00 for what hundreds of others got for free. I tried to contact their customer service but was told they don't offer refunds and aren't responsible for decisions of the venue. I find it highly unethical that they steal money from customers to provide a service that's not necessary. Going forward I'll chance it and if the venue charges just pay there.



