ParkMobileReviews of parkmobile.io

Park mobile has continued to charge me for 2 vehicles I do not have even though I have removed from app and online. They do not tell you that there is an additional step to removing vehicles and will not refund for the charges. The app will enroll you in a subscription without for warning you and they will not refund even after contacting customer support. As a business owner, this has been a horrible experience for me.

Park Mobile is an easy to use app and I have used it many times. But they are not customer service friendly. Make sure to really look over your app prior to hitting submit for your ticket because it is not obvious where the license plate selection is. I did not realize the auto select picked the wrong license plate when I parked. It would not allow me to edit the selection or cancel the ticket. I had to restart a new ticket and because I selected 5 hours on the first ticket I had to pay the $20 for a car I was not driving. I tried to call to explain the mishap on my end and took accountability for it and they let me know they do not provide refunds and their advice (which was said rudely) was to pay attention next time. We are all humans and make mistakes. It is extremely poor customer service and outside the app being easy to use this feature of the app is a poor design that should be fixed to be more clear and obvious.

I went to downtown Columbus, Ohio to meet a friend for happy hour at Hyde Park. She got there and parked in zone 31114 and used the app without incident. I parked right in front of her but could not get the app to confirm my spot. I tried 5 times then gave up and moved my car to a new zone around the corner, 311123. That wouldn't work either. Thankfully in my frustration I had the presence of mind to take a screen shot of one of the "error" messages. I moved my car a third and final time to zone 2002 which worked. This made me nearly 30 minutes late to meet my friend, plus an unnecessary 5 block walk in 20 degrees F, past all the spots that wouldn't accept me. Then at the end of our happy hour I received text messages that all of my sessions (that the app would not confirm) were ending and I was charged for all of the failed attempts! I couldn't stand to pay them for that pain. The indignity!!! Haha. Anyway I called the next day and spent ~10 minutes explaining what happened. I have to say I got a rep right away at 7:58 AM which was unexpected. He was pleasant and helpful enough. I also to send the screenshot of the error message to get the refund (even though who would want to pay for the same car to park in two different spots at exactly the same time?) which he told me could take 7 - 10 days. Next time I will either bite the bullet and immediately park in one of the more expensive garages or just avoid downtown altogether. Which is a shame because HP happy hour is awesome.

Ik heb vaak dat de app t niet doet. Klantenservice duurt erg lang voor ik ze te pakken heb. Ondertussen staat mijn auto ergens zonder betaling met grote kans op een bon!! En ook nog de abonnement verhogen. Waardeloos.

We have two cars listed in the Parkmobile app. When we recently used parkmobile, the app defaulted to our other vehicle and we got a parking ticket. When we called the city of Tampa to appeal, they said this happens CONSTANTLY. Of course they denied waiving the ticket (but did reduce fine) even though we had proof of payment. It would be nice if the app took some sort of ADDITIONAL EXTRA STEP to help users make sure the correct auto tag is being imputed. The reminder in place is not sufficient as evidenced by the city's constant dealing with this issue. It might be nice to have Infrequent or inexperienced users take a picture or actually type in the tag number or put an extra big RED NOTICE THAT A WRONG TAG WILL RESULT IN A TICKET. I would rather be inconvenienced by an extra step here than to be inconvenienced later trying to unsuccessfully appeal an unfair ticket. And this would help frustrated city workers having to deny all those requests to waive parking fines for this mistake. Maybe you could get more users if you could improve this aspect. PARKMOBILE APP DEVELOPERS PLEASE TAKE NOTE!! SAVE USERS AND CITY OFFICIALS TIME AND TROUBLE.!!!! COME UP WITH A BETTER WAY TO HELP USERS AVOID MAKING THIS APPARENTLY COMMON MISTAKE.

User interface is very customer unfriendly, switching vehicles should be an app choice and not up to the proprietor of the area. It is a very easy fix and a no brainer, that not being an option does not make sense.